Complex Claims Resolution Specialist – Environmental
About The Position
Liberty Mutual is seeking a skilled, motivated, and solutions-driven Senior Claims Resolution Specialist to join our USRM Environmental Team. This role involves taking the lead on intricate General Liability and Homeowners Liability claims involving environmental exposure, high-value risks, and meaningful customer impact. It requires deep investigation, strategic negotiation, and high-level coverage analysis that directly shapes financial and legal outcomes. The level of the position offered will be based on skills and experience at manager discretion. This position may have in-office requirements twice a month depending on candidate location.
Requirements
- Expert knowledge of coverage, liability, and complex claims handling procedures.
- Ability to effectively handle claims at the highest technical and complexity level.
- Knowledgeable of state and federal laws in the adjuster's jurisdiction.
- Full working knowledge of claims operations and procedures.
- Excellent written and oral communications skills.
- Strong interpersonal, analytical, investigative and negotiation skills.
- Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
- Ability to obtain proper licensing as required.
Nice To Haves
- Strong expertise in casualty claims, litigation, commercial general liability (environmental exposures preferred), and complex coverage analysis.
- Proven ability to draft high-quality coverage letters (a writing sample may be requested).
Responsibilities
- Own a portfolio of complex environmental liability claims from start to finish.
- Evaluate coverage, assess liability, and set reserves with a strategic, analytical mindset.
- Communicate with policyholders, experts, attorneys, remediation teams, and claimants to uncover the story behind each claim.
- Write clear, concise Coverage Position Letters and collaborate with internal legal teams.
- Drive litigation strategy, attend hearings and trials, and monitor legal expenses to ensure we are litigating with purpose.
- Negotiate settlements with attorneys, co-defendants, and other carriers — securing fair outcomes while identifying cost-sharing opportunities.
- Provide leadership-level insight through comprehensive reporting and thoughtful file management.
Benefits
- Training
- Ongoing mentorship
- Access to a supportive network of experts
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Opportunities provided through Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Senior
