Complex Claims Director, Specialty & Financial Lines

Definity Insurance Company • Montreal, QC

1d • CA$130,000 - CA$180,000 • Hybrid

About The Position

The Complex Claim Director is a lawyer responsible for managing claims under various policies, including cyber liability, directors’ and officers’ liability, employment practices liability, fidelity and crime, and other miscellaneous professional liability policies. The Complex Claim Director is responsible for conducting thorough coverage analyses, investigations, evaluations, and dispositions of claims to achieve superior customer service and results. This role effectively manages assigned Financial Lines claims of moderate severity or complexity while interacting and collaborating with claim and underwriting colleagues.

Requirements

• Bachelor’s degree and a Juris Doctor (LLB/JD) are required.
• Must be a duly qualified practitioner of law in the province of employment.
• A minimum of 3 years of experience as a lawyer (in-house or private practice) or in claims handling is required.
• Strong negotiation skills and strategies for both litigation and non-litigation contexts.
• Proficiency in drafting transactional documents and communicating legal advice effectively to various stakeholders.
• Demonstrated ability to work through conflict and resolve issues with a professional demeanor.
• Proficiency in MS Office and strong overall technical aptitude.
• High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Nice To Haves

• Bilingualism (English and French) is preferred, with strong verbal and written communication skills in both languages.
• 4+ years of experience is preferred.
• Prior Financial Lines insurance experience in privacy/cyber, directors' and officers' liability, and errors and omissions liability is ideal.

Responsibilities

• Conduct thorough coverage analysis, investigation, negotiation, and resolution for moderate to high-severity claims with moderate supervision.
• Prepare reports for management that accurately reflect loss development, potential financial exposure, coverage issues, and claim strategies.
• Identify and coordinate all recovery opportunities and efforts.
• Retain, monitor, manage, and approve payments to outside counsel for routine litigation matters, actively using litigation management plans and budgets.
• Answer legal questions from underwriters that impact underwriting decisions, combining legal research with knowledge gained from claim-handling experience.
• Review and draft moderately complex documents, including coverage and reservation of rights letters, releases, and settlement agreements.
• Negotiate settlements and resolutions, both directly and through counsel, using legal arguments relevant to liability, damages, and coverage.
• Draft reference materials to help claim and underwriting colleagues understand laws impacting underwriting and claim decisions.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior