Premises, hybrid)

RLI Insurance•Glastonbury, NY

5d•Hybrid

About The Position

RLI is seeking a Complex Claim Director to oversee our Personal Umbrella Liability claims, including auto, premises, and personal liability. This role requires a strategic thinker with a proven ability to manage complex claim investigations and evaluations while ensuring optimal outcomes for our clients. Please note this role a fully technical/file handling role and does not manage a team.

Requirements

Requires a bachelor’s degree.
8+ years of relevant legal or technical claims experience, with a strong background in handling large exposure third-party liability claims on a primary/excess basis.
Significant experience with policy limit demands in Florida, Texas, and California.
Ability to excel in a fast-paced environment with minimal supervision.
Proven ability to work effectively with primary carriers and defense counsel, with in-depth knowledge of umbrella/excess handling and management of outside counsel.
Extensive knowledge of case law, statutes, and procedures impacting liability claims in Florida, California, New York, and Texas.
Strong analytical skills to navigate complex claim processes and develop effective solutions.
Innovative mindset with the ability to drive improvements within the claims department.
Excellent communication skills to convey findings and recommendations clearly to internal and external stakeholders.

Responsibilities

Proactively handle Personal Umbrella Liability claims, emphasizing detailed investigation, evaluation, and monitoring of primary carrier activities to achieve the best results.
Investigate and analyze complex coverage issues, providing clear and detailed coverage letters as necessary.
Conduct timely and comprehensive investigations into liability and damages to recognize exposures early.
Focus on effective resolution strategies, including timely liability investigations, damage assessments, and reserve setting.
Ensure adherence to RLI's Best Practices in all claims handling activities.

Benefits

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO)
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses