Complex Case Service Coordinator

Human Services Administration Organization•Pittsburgh, PA

4d•Onsite

About The Position

The DHS Complex Case Service Coordinator will provide assessment, outreach, linkage, and assist with the acquisition and coordination of resources and services for the identified clients on their caseload. This individual will be responsible for administering the Child and Adolescent Needs and Strengths Assessment (CANS) to assist in the service planning for the youth and/or their parent/guardian. Additionally, the Complex Case Service Coordinator will provide ongoing support for youth placed in specialized group homes, which currently include Devereux Mapleton, Pathways and Horizon, Keystone, Pathways Enhanced (Oil City) and Family Links shelter (for youth who do not have current SC assignments). These programs are subject to change based on additions or deletions to the DHS contracted provider list. The CANS assessment is a multi-purpose tool developed to support care planning and level of care decision making to facilitate quality improvement initiatives and to allow for the monitoring of outcomes. The assessor will facilitate communication across child-serving agencies and better identify the needs and strengths of youth and their families for the purpose of supporting and maintaining the youth’s path towards recovery. Work is performed with considerable degree of initiative and independent judgment in accordance with established regulations, policies, and procedures. The position reports directly to the supervisor who provides general guidance regarding program issues.

Requirements

Possess Act 33, Act 34 and FBI clearances
Have a valid Pennsylvania motor vehicle license and access to a personal vehicle.
Have current auto insurance that meets minimum collision coverage
Knowledge of guidelines and regulations of all levels of service coordination
Strong oral and written communication skills
Excellent leadership qualities
Ability to work independently
Full-time position requiring 40 hours per week
Master’s degree in social work, Education, or Psychology, or RN Degree, or a Bachelor Degree in Social Work, Education, or Psychology with two years experience in the CASSP system.

Nice To Haves

Ability to work in a team-oriented atmosphere
Ability to be attentive to detail
Demonstrates organizational skills
Ability to adapt and adhere to timelines
Ability to be a self-starter and creative in identifying solutions to problems; knowing when to inform supervisor when obstacles arise.
Knowledge of Microsoft Office products including Word, Excel, and PowerPoint
Ability to adapt to and learn new software products
Ability to work with people from a variety of diverse agencies, backgrounds, resources, and communities

Responsibilities

Maintain CANS credentialing on a yearly basis
Meet all timelines identified by the Department of Human Services screening process
Maintain a caseload of 25-30 youth
Completes case notes and documentation within the DHS documentation system
Completes the CANS assessment in the Key Information Demographic System (KIDS)
Implement the CANS screening tool for referred eligible youth placed in care
Attend and participate in County Integrated Children’s Planning meetings
Complies with and adheres to HIPAA confidentiality policy
Coordinates with families, providers, Office of Children Youth and Families, juvenile probation, educational system and any other community resources as necessary to facilitate appropriate services and resources
Attends and participates in personal development and remains competent and knowledgeable of current trends, initiatives, resources and services available for clients and families