COMPLEX CASE MANAGER (LEAD Program) - Pueblo

CROSSROADS TURNING POINTS INC•Pueblo, CO

1d•Onsite

About The Position

Crossroads Turning Points (CTP) is seeking a dynamic individual to serve as the Complex Case Manager for Level 1 or 2 for the Lead Program. The Law Enforcement Assisted Diversion (LEAD) program is a harm reduction initiative focused on connecting low-level substance users with social services to reduce their involvement with the criminal justice system and enhance their quality of life. The Complex Case Manager (CCM) works directly with individuals facing substance use disorder (SUD), mental health issues, homelessness, and other challenges, providing essential support and services. The CCM engages with LEAD participants and community referrals, conducts intakes and assessments, and facilitates connections to available resources. A key aspect of this role involves developing and maintaining collaborative relationships with housing providers, service providers, law enforcement, and other community organizations.

Requirements

Must have a minimum of a high school diploma/GED.
Must be able to earn the required certification within 18 months of hire.
At least two (2) years of experience in the behavioral health or human services field preferred.
Ability to respectfully engage with people experiencing homelessness, substance use disorder, and mental health disorders.
Willingness to follow harm reduction principles.
Experience in data collection, case management, and clients struggling with SUD.
Experience developing safety plans.
Ability to work with diverse populations in various states of anxiety, sobriety, and aggression.
Ability to verbally de-escalate individuals.
Ability to visually assess for mental or physical health crisis.
Ability to visually assess for intoxication.
Ability to quickly problem-solve and make decisions.
Computer literate with basic knowledge of Microsoft Office Suite.
Must possess a valid driver's license and be insurable.

Nice To Haves

Bachelor’s degree in a related field preferred.
Level 2: Must have a minimum of 3 years of Complex Case Management experience.

Responsibilities

Adhere to LEAD principles and policies.
Serve as a point of contact for LEAD referrals.
Respond to law enforcement for warm handoff according to LEAD policy.
Complete LEAD candidate intake and psycho-social assessment, as needed.
Provide complex case management services to LEAD participants.
Develop individually tailored case management plans designed to meet each participant’s identified goals.
Develop and maintain client files according to agency and contract requirements.
Document all activities according to agency and contract requirements.
Document all program referrals in the case management database.
Update client data in the case management database.
Follow up with referral sources and document LEAD participant outcomes.
Provide street outreach to engage individuals who have been referred to LEAD.
Work with community-based referral sources to engage participants when needed.
Seek out and collaborate with innovative interventions for LEAD participants.
Deliver LEAD training to law enforcement and other agencies and community partners.
Provide LEAD information to potential referral sources.
Develop and maintain cooperative relationships with Pueblo County Sheriff’s Office, Pueblo Police Department, 10th Judicial District Attorney, and others to coordinate services.
Develop and maintain collaborative relationships with LEAD partners and other service providers, including chemical dependency treatment providers, mental health providers, health care providers, shelter providers, landlords, withdrawal management services, and DHS workers.
Attend all LEAD Program staff meetings and other required meetings.
Participate in Operational Workgroup meetings.
Participate in public information and community-awareness events.
Participate in scheduled training.
Shift work, nights, weekends, and holidays may be required.
On-call status may be required.
Additional duties as assigned.