Complex Care Team Manager (RN or LICSW)

Mass General Brigham•Boston, MA

1d•$58,656 - $142,449•Hybrid

About The Position

The Team Manager has approximately 16 direct reports (Nurses, Social Workers, Community Health Workers and Care Coordinators) and is responsible for overseeing customer service, supervising staff, and serving as a role model for staff, the daily assignment of staff, patient flow, and shift-to-shift decision making regarding staffing. The Manager participates with leadership in the development of the case management standards, evaluation of outcomes, and development of improvement initiatives.

Requirements

Bachelor's in Nursing or Master’s in Social Work required.
RN License or LICSW License required.
5+ years supervisory or management experience with professional staff in a healthcare setting required.
5+ years of experience in case management, utilization review, or discharge planning required.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Strong analytical ability, critical thinking and processing skills.
Strong customer and interpersonal skills.
Strong teamwork skills.
Excellent organizational and communication skills.
Ability to deal with rapid changing health care environment and Requires excellent interdisciplinary team collaboration skills.

Responsibilities

Provide day-to-day supervision to Case Managers and interns/students as appropriate.
Complete psychosocial assessments covering psychological, social and environmental concerns, including evaluation of mental status.
Review daily referrals and screenings of clients.
Audit case file on a regular basis for completeness and accuracy.
Assist in discharge planning as required.
Serves and protects the hospital community by adhering to professional standards, hospital care policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.