Complex Care Expert

St. Mary's Healthcare•Amsterdam, NY

About The Position

St. Mary’s Healthcare is hiring a Complex Care Expert to support the county’s Assisted Outpatient Treatment (AOT) and Enhanced Voluntary Admission (EVA) processes. As a member of a multidisciplinary clinical team, the position works with existing AOT staff and coordinates care with service providers, hospitals, the Office of Mental Health, local government units, and other stakeholders. The role supports discharge planning, provides technical assistance to community providers, monitors service utilization and outreach, coordinates service-request intake, and collects and reports data required by the Office of Mental Health. The position also participates in team and utilization review meetings, training, community education, and other assigned duties. The position is full-time, salaried, and scheduled for day shifts, at 40 hours per week. The listed hiring range is $52,436.80–$70,158.40. Actual compensation depends on experience and other factors permitted by law.

Requirements

Bachelor’s degree in a related field.
Ability to organize and establish day-to-day priorities and use critical thinking in all aspects of the job.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills.
Integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility and initiative.
Ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational skills.
Effective interpersonal skills.
Ability to take and follow direction in a positive and appropriate manner.
Ability to work both as part of a team and independently.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Responsibilities

Serve as a member of a multidisciplinary clinical team and provide feedback during weekly team meetings.
Work with existing AOT staff to implement the county’s AOT plan.
Coordinate care with AOT and EVA service providers, local hospitals, the Office of Mental Health, local government units, and other AOT/EVA stakeholders.
Ensure collaborative measures are in place with hospitals to support improved discharge planning for individuals being considered for AOT or EVA.
Provide technical assistance to community providers supporting individuals on EVAs.
Monitor utilization of EVA versus AOT in the county.
Monitor oversight and outreach of individuals.
Act as a liaison between providers and hospitals.
Participate in speaking engagements, panel discussions, and community meetings to educate others about the AOT/EVA process.
Attend and participate in weekly Utilization Review meetings.
Attend and participate in in-service training for clinical staff and staff members of collaborating agencies.
Coordinate intake of service requests from individuals and families, other agencies, hospitals, courts, probation/parole, and law enforcement.
Collect, maintain, and report data as required by the Office of Mental Health.
Perform other duties as assigned.