Complex Care Clinician

University of Toronto • Toronto, ON

11d • CA$109,761 - CA$140,365 • Onsite

About The Position

Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success. Health & Wellness (H&W) provides medical and mental health care to students with concerns ranging from relationship problems to debilitating depression and anxiety, acute and sub-acute suicide risk, trauma-related concerns, self-harm, substance-related presentations, and severe functional impairment affecting academic participation.

The Complex Care Clinician is an integral member of the interdisciplinary mental health care team at H&W. The role provides high-acuity assessment and triage, crisis intervention and stabilization supports, same-day high-acuity consultation to campus clinicians or partners, and complex care coordination for students with severe and overlapping mental health and neurodevelopmental presentations (e.g., ADHD, autism, bipolar-spectrum symptoms, psychosis-spectrum symptoms, trauma-related symptoms, severe anxiety and depression, OCD, substance use, and self-harm). The role supports continuity of care through coordination across H&W clinicians, campus partners, hospitals (emergency department, inpatient units), and community providers. The role also supports transitions to and from hospital, including discharge follow-up and aftercare planning, and coordinates emergency supports and safe transport when indicated.Inherent in this role are advanced clinical judgment and decision-making, the ability to assess complex presentations with incomplete information, and flexibility and discretion in fluid situations with unpredictable outcomes. Decisions are documented clearly to support continuity, shared clinical reasoning, and future care planning.

Requirements

• Master’s degree in a regulated health profession (e.g., MSW/RSW; MScN/RN or equivalent) and membership in good standing with the relevant Ontario regulatory college (e.g., OCSWSSW, CNO). Psychiatric/mental health specialization is an asset.
• Minimum six to seven years of recent, related post-registration clinical experience in mental health, including intake/assessment, crisis intervention, risk assessment, safety planning, and complex case coordination.
• Experience working with university-aged young adults and within a diverse community is strongly preferred.
• Excellent written and verbal communication skills.
• Strong consultation and collaboration skills in interdisciplinary environments.
• Strong documentation practices.
• Comfort with EMR systems (e.g., Accuro) and standard office software.
• Demonstrated ability to work effectively in emotionally charged situations while maintaining a calm demeanor and professional boundaries.
• Good judgment and sensitivity.
• Discretion and tact.
• Ability to recognize limits of one’s scope and seek clinical consultation as appropriate.
• Demonstrated capacity to work with diverse students and apply culturally responsive, equity-informed practice.

Nice To Haves

• Psychiatric/mental health specialization is an asset.
• Demonstrated experience liaising across systems (campus services, hospitals, community providers) is an asset.

Responsibilities

• Conducting clinical assessments and behavioural observation to formulate clinical impressions for triage, care planning, and consultation
• Providing initial clinical support and/or counselling to distressed students in crisis and making referrals to appropriate resources
• Preparing detailed analysis of risk factors to determine emergency escalation criteria
• Developing and implementing a safety care plan with students in crisis
• Providing case management support to students with urgent and/or complex problems requiring the coordination of multiple services
• Consulting with campus clinicians and partners regarding safety planning for a student in crisis
• Coordinating personal care plans for students admitted to and discharged from hospitals with internal and/or external contacts
• Supervising the activities of one clinical placement student

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level