Complaints Compliance Analyst

Coastal Community Bank•Madison, MS

4d•$77,511 - $93,013•Onsite

About The Position

As a Compliance Analyst II in Complaints, you will play a critical role in safeguarding Coastal’s regulatory integrity. You will independently review and respond to complex complaints—whether from regulatory agencies or direct customer inquiries—ensuring our bank and fintech partners adhere to legal and compliance standards. With a keen eye for risk and a proactive approach, you will help mitigate exposure by identifying patterns, ensuring timely resolutions, and upholding compliance best practices.

Requirements

Strong analytical and problem-solving skills with the ability to assess risks and recommend corrective actions.
Exceptional written and verbal communication skills, with ability to summarize issues, articulate complex concepts clearly, create reports effectively, and draft clear, compliant, and well-supported responses to individuals across our financial institution and beyond.
Ability to exercise independent judgement, and perform complex analytical work independently, prioritize tasks, and manage competing deadlines in a fast-paced environment.
Must possess initiative, be a self-starter, have exceptional organizational skills and a high attention to detail and accuracy.
Effective collaboration skills, working across Compliance, Risk, and Customer Support teams.
3+ years of relevant experience in banking compliance, regulatory risk, or fintech-related complaints handling, with 2+ years of experience in complaint management.
Strong understanding of consumer financial protection laws and regulatory frameworks in banking and fintech.
Advanced proficiency in Microsoft Excel (data analysis, pivot tables, and managing complex spreadsheets for tracking complaints and regulatory responses); intermediate proficiency in other MS365 tools, including PowerPoint, SharePoint, Teams, and Word.

Nice To Haves

Experience with Banking-as-a-Service (BaaS) or fintech compliance preferred.

Responsibilities

Independently draft and review responses to complex complaints from regulatory agencies and customers for Core Bank and CCBX fintech partners, ensuring compliance and identifying potential regulatory risks.
Formulate recommendations and escalate issues internally when necessary.
Provide independent and objective challenge to risk management practices, ensuring effectiveness and alignment with regulatory expectations.
Manage case queues, track aged complaints, and ensure SLA compliance through data-driven interventions.
Monitor all open complaints daily to guarantee responses are submitted before regulatory deadlines.
Adhere to internal processes, procedures, and job aids, supporting accurate and consistent complaint resolution practices.
Assist with requests from outside regulators and internal audit teams, ensuring thorough documentation and compliance with applicable laws.
Maintain proficient knowledge of consumer protection regulations, including but not limited to Reg E, Truth in Savings Act, UDAAP, FACTA, Reg Z (Truth in Lending), Reg B (Equal Credit Opportunity Act), and the Fair Credit Reporting Act.

Benefits

Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.
Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.
Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.
Paid Time Off: Generous vacation and sick leave policies to support your time away from work.
Holidays: Enjoy 11 paid holidays throughout the year.