Complaint Specialist

TEKsystems•Charlotte, NC

4d•$25 - $30•Onsite

About The Position

This is a Contract position based out of Charlotte, NC. The pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave). This is a fully onsite position in Charlotte,NC. This position is anticipated to close on Sep 29, 2026.

Requirements

Previous experience in life insurance, annuities, brokerage, financial services, compliance, or a related environment preferred
College degree preferred
FINRA licensing, including Series 6, may be preferred or required depending on responsibilities
Previous experience handling customer complaints or escalations strongly preferred
Candidates with strong financial services sales experience and knowledge of life insurance may also be considered

Nice To Haves

FINRA licensing, including Series 6, may be preferred or required depending on responsibilities (NICE TO HAVE would like to see at least 2 of these candidates)

Responsibilities

Manage customer complaints, escalations, and complex life insurance cases
Research issues and determine appropriate next steps based on company policies and regulatory requirements
Draft professional written responses, including correspondence that may be reviewed by Legal or Compliance
Assess potential business, customer, compliance, and regulatory risk
Manage approximately 10 active cases at various stages while maintaining accuracy and urgency
Partner with Compliance, Legal, peers, and leadership to resolve complex cases
Explain complicated insurance processes and decisions in a clear, customer-friendly way
Support increased case volume related to organizational growth and change
Make timely decisions while working effectively in a fast-paced, "controlled chaos" environment