Complaint Resolution Specialist

Truist • Boca Raton, FL

3d

About The Position

The Complaint Resolution Specialist mediates and solves problems for clients, handling a wide range of situations that require working through conflict and directing others. The role involves investigating and gathering relevant information about claims and tactfully negotiating resolutions that satisfy both parties. Depending on the situation, the specialist may work in court or labor management, with customers, or to maintain employer-employee relationships.

The position handles customer inquiries and questions by telephone, provides customer service and conflict resolution, enters customer data into software programs, communicates credit approvals or declines, works with confidential customer information, answers questions about financing programs, and assists contractors or dealers with pending loan questions. The specialist also makes outbound calls to verify work completion, participates in additional training as needed, and performs other assigned duties. The role calls for thriving as a team player in a fast-paced, high-energy, change-oriented environment.

Requirements

• At least 6 months of customer service experience, preferably in a call center environment.
• Demonstrated proficiency with basic computer applications, such as Microsoft Office software products.
• English language fluency is required.

Nice To Haves

• Consumer finance experience or knowledge.

Responsibilities

• Handle customer inquiries and questions by telephone.
• Provide excellent customer service and conflict resolution.
• Investigate claims and gather relevant information.
• Enter customer information into various software programs.
• Inform customers of credit approvals or declines.
• Handle confidential customer information.
• Answer questions about financing programs.
• Assist contractors and dealers with questions about pending loans.
• Make outbound calls to verify completion of work.
• Participate in additional training courses when needed.
• Work as a team player in a fast-paced, high-energy, change-oriented environment.
• Perform other related duties and assignments as required by a supervisor or manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of first-year vacation, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed