6525 - Complaint Investigator
About The Position
Verista is a life science industry consulting firm with a team of experts dedicated to solving business needs for recognizable brands. The company focuses on empowering growth and innovation within the scientific community, helping researchers and organizations tackle pressing healthcare challenges. Verista offers innovative solutions and services, backed by significant investment in its people and capabilities, to enable informed decision-making. The company culture emphasizes empowering and supporting colleagues, committing to client success, having the courage to do the right thing, fostering an inclusive environment, and continuous learning to enhance collective expertise.
Requirements
- Demonstrated capability to deliver on the Quality Specialist Responsibilities
- Capacity to make independent sound decisions and independently manage priorities
- Demonstrated ability to generate high-quality project deliverables independently by required due dates
- Capacity to identify issues and proactively elevate to the project lead
- Advanced Microsoft WORD, EXCEL, and PowerPoint capabilities
- Minimum 2 years of role relevant experience
Responsibilities
- Review and investigate complaint information provided
- Perform visual/functional assessment as required
- Utilize TrackWise to record and document Complaint History
- Research Deviation, Batch Record Review, Design History File/FMEA Review, Product Safety Assessment and Product Impact Evaluation background information pertaining to complaint
- Contact data stewards in order to gain more insight into complaint and gather data as needed
- Utilize Root Cause Investigation Summary and CAPA Overview as necessary to inform investigation
- Author Templates for basic complaints and complex complaints
- Utilize Templates to expedite the investigation write-up process for future complaint investigations
Benefits
- Competitive pay plus performance-based incentive programs
- Company-paid Life, Short-Term, and Long-Term Disability Insurance.
- Medical, Dental & Vision insurances
- FSA, DCARE, Commuter Benefits
- Supplemental Life, Hospital, Critical Illness and Legal Insurance
- Health Savings Account
- 401(k) Retirement Plan (Employer Matching benefit)
- Paid Time Off (Rollover Option) and Holidays
- As Needed Sick Time
- Tuition Reimbursement
- Team Social Activities
- Employee Recognition
- Employee Referral Program
- Paid Parental Leave and Bereavement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
