Complaint & Incident Intake Coordinator

State of Indiana•Indianapolis, IN

6d•Onsite

About The Position

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. The Indiana Department of Health’s mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play. The position functions as an in-office job that has a primary responsibility of receiving complaints, evaluating the information for completeness and accuracy, and triaging them accurately. The position initiates the complaint investigation survey process for all commission survey areas.

Requirements

General knowledge of the program area.
Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.
Ability to gather and compile program materials.
Ability to communicate effectively.
Ability to operate effectively in a group decision-making process.
Tact in dealing with other agency personnel and the public.
Basic knowledge of accounting principles.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

A degree is not required.

Responsibilities

Compile information relative to the assigned program area.
Coordinate correspondence for information requests.
Organize and maintain current and historical files related to the program.
Organize program reports, applications, and maintain consultative services.
Maintain and organize program assets.
Prepare all program related training materials.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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