Complaint Consultant

Manulife•Waterloo, ON

8d•CA$65,850 - CA$109,750•Hybrid

About The Position

The Complaint Consultant role is a key member of the Canadian Complaints Office team and reports to the Director of the Complaint Office. The team is responsible for critical functions of handling complaints for the Canada Segment and supporting the reporting and regulatory needs.

Requirements

Experience with formal written communication
Experience working with (or in) Compliance functions
Experience working with regulators

Nice To Haves

Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Responsibilities

Partnering with key stakeholders such as legal and compliance
Supporting Regulator requests by phone and email
Reviewing and gathering information related to new, ongoing and historical Complaint cases
Writing formal responses to regulatory inquiries
Supporting regulatory reporting on Complaint files

Benefits

health
dental
mental health
vision
short- and long-term disability
life and AD&D insurance coverage
adoption/surrogacy
wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada includes holidays, vacation, personal, and sick days
full range of statutory leaves of absence