Complaint Analyst I

Solventum•Eagan, MN

3d•Hybrid

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. As a Complaint Analyst I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Requirements

Bachelor’s Degree or higher AND (2) two years of combined experience in healthcare, medical device and/or drug in a private, public, government or military environment
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Self-motivated and comfortable in a role driven by transactional goals
Strong attention to detail
Ability to navigate multiple databases and prepare documentation
Ability to analyze data from multiple sources using data management tools
Proficient in Microsoft Office applications
Strong verbal and written communication skills
Knowledge of or experience with medical products
Demonstrated ability to maintain confidentiality, use discretion, and exercise sound judgment in business relationships

Responsibilities

Managing complaint handling assigned product complaint assignments.
Meeting daily team and individual complaint handling output goals.
Performing document complaint investigation to either close the complaint or determine need for more in-depth analysis.
Processing complaint events as required per internal and FDA regulations/International standards.
Monitoring and tracking key operational data trending.
Working with cross-functional groups (Quality Engineers, Medical Complaint Investigators, Outsourced Groups) as required.
Visual inspection and product related complaint product sample testing.
Ownership of product related documentation to support complaint processing.
Inventorying and logging of complaint product samples.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.