Complaint Administrative Assistant

Minnesota Judicial Branch•Saint Paul, MN

4d•$25 - $38•Hybrid

About The Position

The Guardian and Conservator Complaint Program (GCCP) is seeking a Complaint Investigation Assistant that provides support to the complaint process. The Complaint Program provides oversight of court-appointed guardians and conservators to ensure the protection of vulnerable Minnesotans. This position will provide professional level assistance to the investigatory process in determining whether allegations of abuse and financial exploitation by guardians and conservators on persons subject to guardianship or conservatorship are substantiated. This position is grant funded and full or part-time. It is anticipated this position will last until August of 2027.

Requirements

Minimum of 1 year of administrative experience utilizing common office software, including Word and Excel.
Two-year degree in business, administration, or related field.
Ability to communicate with court personnel, conservators, guardians, persons subject to conservatorship/guardianship, social workers, case workers, and other case stakeholders. Ability to effectively work with individuals from diverse backgrounds.
Ability and willingness to learn court systems.
Ability to learn to perform technical and/or professional tasks and assignments and learn computerized office programs.
Ability to learn routine rules of court, state statutes, court and office policies, procedures of the area assigned and develop basic problem-solving skills.
Ability to understand and follow oral and written instructions and to make routine decisions in accordance with instructions and regulations.
Some knowledge of modern office practices, procedures, methods, and ability to operate a personal computer and office equipment.
Some basic knowledge of concepts related to area of assignment.
Knowledge of business English, spelling, and arithmetic.

Nice To Haves

Experience in social work, including working with vulnerable adults.
Familiarity with guardianships and conservatorships
Familiarity with Minnesota court records

Responsibilities

Monitor Complaint hotline, voicemail and emails. Return calls and explain the complaint process and anticipated timelines. Refer non-complaints to court administration, other government agencies, or outside entities.
Monitor the State Court Administrator’s Office Complaint Examiner inbox; create investigatory file from new complaints and contact complainant and other witnesses for additional information regarding the complaints.
Following review of complaint and a review of the court file, perform intake interview with complainant utilizing interview protocol. Summarize complainant interview in writing and add to file.
Screen cases for intake by obtaining statements from complainant and others involved in the care of the Person subject to Guardianship and/Conservatorship.
Conducts the review and prepares the letter for the court on lower level/severity court ordered investigations.
Accept and verify correspondence is contained in the electronic file. Provide completed correspondence to complainant, guardian/conservator, and person subject to guardianship or conservatorship.
Run reports for analytical purposes and status reports as well as verification of accuracy of complaint data. Compiles and prepares necessary agendas and materials for meetings.
Develop training material as directed and attend grant meetings to assist in program and training development. Recommend improvements in policies, procedures and court processes.