Community Warranty Manager I

Taylor Morrison•Jacksonville, FL

About The Position

As a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

Requirements

High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred
Excellent communication skills and ability to ensure customer satisfaction
Computer skills and ability to adapt to company systems
Possess time management skills
Must be highly organized and detail oriented
Problem solving ability
Ability to multi-task and remain focused
Ability to travel locally to meet with homeowners

Responsibilities

Become proficient in data entry into BuildPro
Conduct Taylor Morrison procedures for home reviews
Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
Process check requests for building permits and prepare permit submittals and applications
Complete customer service requests timely and accurately
Order, update, and distribute construction related forms
Prepare and submit building permits
Perform other duties as assigned
Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim