Warranty Administration Specialist I
About The Position
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Warranty Admin Specialist I! In this customer service-oriented role, you will provide warranty administration support on replacement parts orders and work with other business unit warranty administrators to develop and improve warranty processes. HVAC knowledge is highly preferred. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Plymouth, MN (Hybrid - Mostly Work from Home - Need to live within driving distance from Plymouth, MN) What You Will Do Lead teams to review and improve existing warranty processes and work with warranty administrators from the business units to review and improve intra-business warranty processes that will effectively reduce overall warranty costs to Daikin Applied Respond to customer's inquiries regarding warranty coverage, terms, return policies, and ordering/returns/claims processes Review warranty orders for compliance with warranty coverage and terms Monitor Verification Report hourly. Review and release orders for warranty replacement parts that comply with warranty administration guidelines Maintain accuracy of warranty information in the system Monitor Process Report for billing on a weekly basis. Initiate billing of non-returned warranty parts and credit for warranty replacement parts that were initially billed for, have been reclassified, returned, etc. Process manual RMAs (Return Material Authorization) Process late return letters on a weekly basis Minimum Qualifications 2-4 years of customer service experience in a warranty environment Strong computer skills Preferred Knowledge and Skills HVAC Knowledge Benefits: Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: Multiple medical insurance plan options + dental and vision insurance 401K retirement plan with employer match Paid time off and company paid holidays Paid sick time in accordance with the federal, state and local law Tuition Reimbursement after 6 months of continuous service #LI-AK1 The typical hourly pay rate for this position ranges from $23.66 - $36.59 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals. And we are honored to say we were named to Forbes' America's Best-In-State Employers list for 2025, ranking #1 in Minnesota for Manufacturing and Engineering. We invest in our people, and our people invest in our customers and communities. This mutual commitment is the reason for our dynamic growth. So is an inclusive culture that encourages everyone to come to work as their whole selves and come together as a team that welcomes unique ideas, perspectives and backgrounds. You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!
Requirements
- 2-4 years of customer service experience in a warranty environment
- Strong computer skills
Nice To Haves
- HVAC Knowledge
Responsibilities
- Lead teams to review and improve existing warranty processes and work with warranty administrators from the business units to review and improve intra-business warranty processes that will effectively reduce overall warranty costs to Daikin Applied
- Respond to customer's inquiries regarding warranty coverage, terms, return policies, and ordering/returns/claims processes
- Review warranty orders for compliance with warranty coverage and terms
- Monitor Verification Report hourly. Review and release orders for warranty replacement parts that comply with warranty administration guidelines
- Maintain accuracy of warranty information in the system
- Monitor Process Report for billing on a weekly basis. Initiate billing of non-returned warranty parts and credit for warranty replacement parts that were initially billed for, have been reclassified, returned, etc.
- Process manual RMAs (Return Material Authorization)
- Process late return letters on a weekly basis
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
