Community Volunteer Engagement

American Red Cross • Los Angeles, CA

2d • $70,800 - $75,500 • Hybrid

About The Position

The Community Volunteer Engagement Senior Specialist mobilizes regional teams of volunteers to deliver impactful mission across Red Cross lines of service. This role will grow local community volunteer capacity and design new volunteer opportunities to meet mission, community, and evolving volunteer needs. This person will work as a player/coach directly engaging volunteers in their assigned jurisdictions and supporting volunteers and volunteer specialists across the region to meet mission needs in their areas. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Travel may be required.

Nice To Haves

• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Experience in volunteer management and team development skills highly preferred.
• Familiarity with volunteer engagement models and workforce development best practices.
• Ability to work within matrix environments and manage ambiguity.
• Experience in non profit or mission driven organizations preferred.
• Ability to translate requests and ideas into actionable plans and processes.
• Demonstrated ability to operate as a strategic planner who anticipates needs, identifies opportunities, and aligns initiatives with organizational goals.
• Demonstrated experience as a strong collaborator who builds trust, drives cross‑functional alignment, and communicates effectively with diverse stakeholders.
• Solution‑oriented, with a knack for resolving complex challenges, and delivering outcomes.

Responsibilities

• Manage the Community Volunteer Workforce: (Grow the community volunteer capacity, engage external partners and the community to meet local needs for community based programming including preparedness programs, restoring family links, veteran services and other regionally approved services).
• Liaise with community programming leads (Executive Directors and Community Volunteer Leaders) to understand and meet workforce needs.
• Community Services Volunteer management.
• Create visibility and engagement of internal volunteers, youth groups, and partners in chapter opportunities.
• Opportunity Design: (Designing and share new and non-traditional volunteer opportunity types to mobilize the community).
• Manage the Volunteer Service workforce systems and processes to ensure recurrent and one-time community services are staffed fully.
• Serve as a subject matter expert in the design of volunteer opportunities to best meet the needs of the community, organization and volunteer.
• Continuous Improvement: (Support the organizational learning and adoption of new and non-traditional volunteer opportunities with line of business).
• Data and reporting on Community Services volunteer impact.
• Program and process improvement.
• Volunteer and Employee Matrixed Management.
• Directly lead teams of volunteers locally and regionally.
• Support peers across the region who may lead local community volunteer teams.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior