Community Transportation Navigator (2 openings)
About The Position
Hopelink's Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of specialized transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem-solving. Working under the supervision of the Community Transportation Navigators (CTN) Program Manager, the Community Transportation Navigator plays an essential role in providing transportation education and outreach to the Health Through Housing (HTH) program’s clients to increase their access to transportation. In this role, you will build relationships with individuals transitioning into permanent or temporary housing, provide peer support, and serve as a trusted resource and advocate. Drawing on your personal experience and trauma-informed practices, you will help bridge gaps in services and empower individuals to navigate transportation systems, access support, and pursue stability. The ideal candidate will be resourceful, self-motivated, and possess an enterprising spirit and passion for making an impact in the local community. They will have a demonstrated history working with diverse communities, preferably unhoused individuals, low-income, older adults, people with disabilities, or Veterans. This role focuses on building trust with individuals who have previously experienced homelessness. Lived experience with housing instability or homelessness is highly valuable, as it brings a unique understanding and insight into the challenges faced by the communities we serve.
Requirements
- Experience of navigating homelessness or transitioning out of homelessness, with the ability to draw on that experience to support and connect with others.
- Experience working with individuals or communities affected by housing instability or a disability.
- Willingness to learn crisis intervention and de-escalation skills.
- Multi-lingual candidates or members of BIPOC communities - black, indigenous, people of color - or people who have personal experience in historically marginalized and excluded communities and/or lived experience with homelessness are especially encouraged to apply.
- Collaborative and team player.
- Demonstrated communication, collaboration skills, customer service skills, and/or community engagement.
- Computer/technology proficiency: ability to use MS Office 365 (Outlook, Teams, SharePoint, Lists, and Excel) and program specific systems, etc.
- Ability to travel to assigned work site locations or meetings within the King County region regularly. Travel to Redmond 2 or 3 times per month. Mileage or bus fare reimbursed.
- Prior involvement with the justice system does not automatically disqualify an individual from employment.
Nice To Haves
- Experience and knowledge of King County’s transit system is highly desired.
Responsibilities
- Promote access to transportation services, including integration and coordination of services. Increase awareness of and support for specialized transportation and reduced fare programs.
- Improve mobility and advocate for HTH residents and other targeted populations by fostering partnerships with HTH staff and other housing stability organizations.
- Distribute and update transportation materials (brochures, schedules, maps, program resources) and provide information on transit fares, resources, and incentives to meet client and partner needs.
- Provide assistance and enroll HTH residents for reduced fare and eligibility restricted programs. This includes supporting the client through out the application process and status.
- Participate in HTH staff meetings and collaborate on outreach and engagement strategies to reach residents.
- Document and submit encounter forms to capture resident interactions, including services provided and outcomes achieved.
- Organize program materials and inventory to ensure that supplies are available and on-site locations are well stocked.
- Support program evaluation by collecting data and resident feedback on transportation behavior changes.
- Develop marketing materials to promote outreach events and activities hosted onsite and offsite that are focused on transportation.
- Lead innovative outreach opportunities for HTH residents that meet their needs and interest. This may include hosting transit themed activities, riding transit as a group, and offering one on one support.
Benefits
- Up to 10 paid vacation and sick days annually
- 10 paid holidays
- Up to 7 paid float days available to use immediately; dependent on hire date and hours/week
- Medical, Dental, and Vision benefits after 1 month waiting period
- Flexible Spending Accounts
- 401k with Employer Match
- Life, Disability & Accident coverage
- Wellness Program
- Employee Resource Groups
- Employee Assistance Program
- Employee Discount Opportunities
- Training Classes
- Internal Career Opportunities
- Professional Development
- Leadership Development
- Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
