Community Team Lead

ViaQuest • Akron, OH

4h • $46,000 - $49,000

About The Position

We are seeking a passionate and experienced Community Team Lead to join our dynamic team. The ideal candidate will be responsible for managing and growing our community, fostering engagement, and leading a team of community managers to ensure a positive and vibrant environment for our members.

Requirements

• Proven experience in community management or related roles, with leadership experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage and motivate a team effectively.
• Excellent problem-solving and conflict resolution abilities.
• Familiarity with community platforms, social media, and analytics tools.
• Passion for building and nurturing online and offline communities.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Nice To Haves

• Bachelor’s degree in Communications, Marketing, Business, or a related field is preferred.

Responsibilities

• Lead, mentor, and manage a team of community managers and moderators.
• Develop and implement community engagement strategies to increase member participation and satisfaction.
• Monitor community health and address any issues or conflicts promptly and effectively.
• Collaborate with cross-functional teams including marketing, product, and customer support to align community initiatives with company goals.
• Analyze community metrics and feedback to continuously improve community experience.
• Organize and oversee community events, both online and offline.
• Serve as the voice of the community within the organization, advocating for member needs and interests.
• Stay up-to-date with industry trends and best practices in community management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level