Community Support Worker

Winnipeg Regional Health Authority • Winnipeg, MB

3d • Onsite

About The Position

Reporting to the Manager, Health Services and/or delegate, the incumbent will be involved in direct patient care and will act as a resource to patients and families as required at the Health Sciences Centre Emergency Department waiting room. General areas of service include: direct patient care, emotional support, advocacy, community relations and public relations. Acts as a communication link between the Adult Emergency Department, the patient and appropriate community services.

Requirements

• Minimum grade 10 education, Manitoba standards, required.
• Successful completion of a recognized Heath Care Aide Course required.
• Must successfully complete the CPR for Health Care Providers course within three months of employment.
• Must successfully complete the Non-Violent Crisis Intervention Program (in-house) within three months of employment.
• Advocacy and interview skill training will be provided within the probation period.
• Previous experience working in a community or hospital-based setting, providing physical, emotional and social support to the patient.
• Good communication and interpersonal skills required.
• General skills and ability to perform all tasks and responsibilities relevant to the duties of the position.
• Ability to organize and prioritize assigned workload.
• Ability to recognize and pursue self-development opportunities.
• Effective verbal and written communication skills.
• Ability to respond to a variety of simultaneous demands.
• Ability to perform as a team member and seek assistance as necessary.
• Some heavy lifting required.
• Required to work in an unpredictable environment where patients with alcohol/chemical abuse and aggressive social behaviors may occur.
• Required to handle body fluids.

Nice To Haves

• First Aid training preferred.
• Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values.
• Knowledge of the Emergency Program and objectives of the Health Sciences Centre preferred.
• Knowledge of community development and advocacy principles preferred.

Responsibilities

• Direct patient care
• Act as a resource to patients and families
• Provide emotional support
• Advocacy
• Community relations
• Public relations
• Act as a communication link between the Adult Emergency Department, the patient and appropriate community services

Benefits

• Information and/or training will be provided within the probation period for the following: Personal Health Information Act (PHIA), Workplace Hazardous Material Information System (WHIMIS) and Principles of Routine Practices (Universal Precautions).
• Information and/or training will be provided within the probation period for the following: Regional, site and unit policies and procedures.
• Information and/or training will be provided within the probation period for the following: Roles and responsibilities of members of the health care team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED