Community Support Worker

The Mustard SEED Society • Calgary, AB

1d • Onsite

About The Position

The Community Support Worker will participate in programs that are essential to the alleviation of poverty and homelessness and build healthy relationships between stakeholders in The Mustard Seed’s diverse community. Reporting to the Community Impact Centre Site Lead, this position will assist community participants in accessing resources, participating in programs, as well as maintaining a safe and welcoming environment where staff, participants, and volunteers become a life-giving community that nurtures hope, health, and transformation. This role will support other Community Impact Centre programs in Calgary as needed. Crisis intervention and de-escalation resolution will be expected for the role as well.

Requirements

• Post secondary Degree or Diploma preferred.
• Front line experience working directly with vulnerable groups, such as individuals experiencing homelessness, poverty, mental illness, addiction and Canadian newcomers.
• Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and socio-economic backgrounds.
• A self-starter and able to work well in a cross-functional team, with strong collaboration skills.
• Good relationship building and communication skills.
• Strong conflict resolution and de-escalation skills.
• Proficient in Microsoft Office Suite.
• An Employment Background Check is required for all positions at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

Responsibilities

• Welcome community members, visitors, and other stakeholders into our centre; sign in guests in our information database, conduct intakes and program evaluation with guests.
• Foster meaningful relationships with guests, volunteers, coworkers, supervisors, and other stakeholders.
• Collaborate with guests to support positive lifestyle and behavior change through supportive daily interactions.
• Promote programming to the guests and encourage them to participate in programs.
• Assist community participants in accessing The Mustard Seed services, including the drop-In programs and activities, registration for pop up events, and/or booking appointments.
• Assist with onsite Food Services programs as needed.
• Support guests’ dignity by identifying needs respectfully and providing appropriate referrals.
• Create and maintain a safe, healthy, and respectful environment for all staff, volunteers, visitors, and community participants.
• Provide non-violent crisis intervention and use de-escalation techniques as needed.
• Respond to emergencies, including drug poisonings, and assist in crisis situations.
• Perform periodic internal and perimeter safety checks during operational hours.
• Enforce guest suspensions and escalate to the Restoration Committee when necessary.
• Provide non-violent crisis intervention and use de-escalation techniques as required.
• Maintain specific records such as statistics, reports, incident reports, and other computer files.
• Manage and organize incoming and outgoing mail for both staff and guests, if applicable.
• Foster positive relationship with donors, including greeting and thanking donors, collecting donations, and issuing proper documentation/ receipts.
• Participate in all staff training (e.g., First Aid, ASIST, Non-violent Crisis Intervention, etc.) and attend meetings as required.
• Ensure daily tidiness and cleanliness of the work area in addition to participating in daily sanitization of high touch areas.
• Maintain a high level of confidentiality and professionalism.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree