Community Support Worker

Catholic Charities Of Central New Mexico•Albuquerque, NM

About The Position

Under the direct supervision of the COO, the Community Support Worker will support families by providing intensive case management, resource coordination, and goal-setting support in education, employment, and housing. This role focuses on fostering family stability and self-sufficiency through personalized care and community partnerships. Focus may be on at-risk mothers with infants and other families in need of intensive case management.

Requirements

BA/BS in Social, Behavioral, or Health Science OR a satisfactory equivalent combination of education and experience.
Minimum one year experience in case management or social services, ideally working with low-income families or parenting support programs.
Excellent communication, problem-solving, and organizational skills
Strong understanding of resource coordination, workforce development, and client advocacy.
Knowledge of trauma-informed care and evidence-based case management approaches.
Proficient computer skills in MS Office and Windows.
Proficiency in maintaining detailed client records and preparing compliance reports.
Ability to collaborate with service providers, government agencies, and community partners.
Commitment to client confidentiality and ethical standards.
Works professionally & respectfully with subordinates, peers, volunteers and supervisors.
Ability to work independently.
Valid NM Driver's License with clean record.

Nice To Haves

Bilingual in English/Spanish preferred.
Knowledge of local social services system preferred.
Multicultural experience preferred.

Responsibilities

Conduct comprehensive in-person intake assessments to evaluate clients' strengths, needs, and challenges.
Develop individualized service plans with clients, setting goals for education, employment, and stable housing.
Provide ongoing case management with bi-monthly client meetings to monitor progress and reassess goals.
Connect clients to community resources for parenting education, financial literacy, job training, and workforce readiness.
Coordinate access to material support, including emergency financial assistance, tuition assistance, and household supplies.
Facilitate father engagement training and support family participation in parenting classes and workshops.
Advocate for clients with service providers and government agencies to secure benefits and essential services.
Monitor and evaluate client progress using CCUSA and CFPB assessment tools for financial and emotional resiliency.
Document client interactions, maintain accurate case files, and prepare detailed reports for program monitoring.
Participate in training on family-centered coaching, the 2Gen approach, and other best practices offered by CCUSA.
Build and maintain relationships with local health systems, service partners, and governmental agencies to enhance program outcomes.
Attend staff meetings.
Respondsappropriatelytotheculturaldifferencespresentamongtheagency'sservice
Incorporates and demonstrates the mission, vision, work, core values and activities of Catholic Charities in a positive manner with all staff, clients and the general public at all times.
Follows the CCUSA Code of Ethics.
Completes all other duties as assigned.