Community Support Specialist

Horst Group•Lancaster, PA

7d•Onsite

About The Position

The Horst Group, a growing Lancaster-based, family-owned, multi-company organization is seeking a Community Support Specialist who can provide support to Condo and HOA managers and the customers who live in managed communities. This role provides administrative and clerical support to Condo/HOA managers and has specific day-to-day responsibilities for customer service. The specialist responds to customer service requests by coordinating service calls and issues routine work orders, prepares reports, generates and mails general correspondence, and prepares monthly invoicing and billing. Additionally, the role provides information to Settlement and Title companies for new sales and re-sales of Condo/HOA.

Requirements

Solid organizational skills
Customer service skills
Ability to multi-task
Correspondence ability
Strong computer skills

Nice To Haves

Flexible
Detailed oriented
Enjoys resolving customer needs
Likes to finish a job well
Likes to work at a fast pace with a team of dedicated professionals

Responsibilities

Maintains database and electronic or paper filing systems.
Communicates with managers, peers, and customers directly and calls back contractors, via phone or other electronic means, providing support as necessary.
Assigns work orders and follows up on repairs.
Accesses and maintains mainframe data files.
Distributes reports, mailings, and miscellaneous communications both internally and externally.
Provides resale certificates, assists in settlements both with financial institutions, settlement companies, and customers.
Assists in problem resolution.
Provides clerical support when necessary to include typing, folding, collating, and maintaining files on the computer.
Batches invoice payables.
Files Certificates of Insurance.
Collects, verifies, and coordinates ARC/Land requests and approvals.
Writes general correspondence and violation letters.