Community Support Specialist
About The Position
Heritage Behavioral Health Center is looking for a compassionate, driven Community Support Specialist to join our team in Macon County. In this role, you will provide individualized, community-based support to adults living with serious mental illness—helping them build the skills, connections, and stability they need to thrive in everyday life. Most of your work will take place where clients actually live, giving you the opportunity to make a real difference in real environments. If you believe recovery happens best in the community, not just the clinic, this role was built for you.
Requirements
- Bachelor's degree in social work, psychology, human services, or a related field OR five years of supervised behavioral health experience OR Certification as a Recovery Support Specialist (CRSS)
- Strong interpersonal and communication skills, with the ability to build trust quickly across diverse backgrounds
- Comfortable working independently in the field while also contributing to a team
- Valid driver's license, reliable personal vehicle, and current auto insurance (regular community travel required)
- Organized, dependable, and able to manage documentation deadlines alongside a full caseload
Nice To Haves
- Experience in behavioral health or community-based support is preferred
Responsibilities
- Carry an assigned caseload of adults with severe and persistent mental illness (SPMI), delivering the majority of services directly in clients' homes
- Contact new referrals within 24 hours and complete in-person assessments within 72 hours
- Engage with at least 90% of clients a minimum of twice monthly to monitor progress and maintain momentum
- Teach practical independent living skills—meal prep, budgeting, hygiene, time management—in the settings where they matter most
- Support clients in developing coping strategies to manage mental health, substance use, and health-related symptoms
- Provide medication monitoring and education, and communicate with prescribers about side effects and adherence
- Help clients apply for and maintain essential benefits including Medicaid, Social Security, Section 8 housing, and food assistance
- Connect clients to housing, employment, education, and transportation resources, and accompany them to appointments as needed
- Collaborate with clinicians, nurses, primary care providers, probation, and community partners to ensure coordinated, whole-person care
- Maintain 80–100 meaningful client contacts per month and document all services in the electronic health record within 24 hours
- Participate in clinical supervision, team meetings, and cross-coverage to ensure clients always have support
Benefits
- Collaborative, mission-driven work environment
- Every other Friday off – paid wellness days
- Competitive salaries aligned with state and national benchmarks
- Loan forgiveness eligibility through NHSC
- Generous Time Off: vacation, sick, personal, and holiday leave
- Wellness Benefits: every other Friday paid off, Employee Assistance Program, fitness reimbursement
- Insurance: health, dental, vision, flexible spending accounts, and supplemental life insurance
- Retirement: 401(k) and Roth options
- Professional Growth: tuition assistance and continuing education opportunities
- Loan Forgiveness: eligible through the National Health Service Corps (NHSC)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
