Community Support Specialist

Community Management • Denham Springs, LA

6d • Onsite

About The Position

Join Our Growing Team at Community Management! Are you a great communicator, a positive problem solver, and passionate about delivering excellent customer service? If so, we want you to be part of our dynamic and technology-driven team! At CMGT, we specialize in providing top-tier support for homeowner associations. We’re looking for professionals who thrive in a fast-paced environment and are eager to make a difference. We are currently seeking a Community Support Specialist who is ready to grow with an industry leader in Homeowners Association Management. The ideal candidate has at least 2 years of experience in customer service, data entry, or front-office roles—bonus points if you have experience with multi-line phone systems! As a Community Support Specialist, you will be a vital part of our in-office team, ensuring seamless operations and providing outstanding resident support.

Requirements

• High school diploma or equivalent
• Minimum of 2 years of customer service experience preferred
• Strong communication skills, both written and verbal
• Detail-oriented with strong problem-solving skills
• Driver's License
• Vehicle Insurance

Nice To Haves

• Prior switchboard or customer service experience preferred.
• Knowledge of Homeowners Associations is a plus!
• Strong attention to detail and excellent organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, self-motivated, and able to work independently.
• Strong written and verbal communication.
• Customer-focused mindset with the ability to handle inquiries professionally.
• Ability to adapt in a fast-paced, changing environment
• experience with multi-line phone systems

Responsibilities

• Serving as the primary in-office support team member.
• Acting as a backup for inbound/outbound resident calls and action items.
• Verify and update contact information in Management software.
• Effective and Personal Communication with Residents.
• Monitor Key/Access Codes Check In/Check Out for Homeowners Daily
• Facilitate Rental/Reservations of Association Amenities.
• Post office pickups and return mail processing.
• Return Mail Processing.
• Attend all company and department-assigned meetings.
• Performing additional tasks as assigned by the supervisor.

Benefits

• 401(k)
• Health, dental, and vision insurance options
• Life insurance
• Supplemental insurance options
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED