Community Support Coordinator Residential Program

CASS Human Resources•Calgary, AB

4d•Onsite

About The Position

The field of human services provides meaningful work where your contributions directly impact and support individual well-being and the development of inclusive communities. Calgary Alternative Support Services (CASS) values its employees as its greatest asset and seeks to recruit and mentor human service professionals dedicated to disability advocacy and community engagement. This is a permanent full-time position located in SE Calgary, working Mondays to Fridays from 08:30 to 16:30, with a total of 37.5 hours per week, and flexibility may be required. The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment, and full inclusion in society, thereby improving their quality of life. The CARS program emphasizes 'person-centered planning' based on individual needs, enabling individuals to identify support areas and personal goals through a self-directed process.

Requirements

Several years of experience in the Human Services field
Supervisory experience
Strong interpersonal skills
Ability to work under pressure
Competency in report writing
Ability to work both independently and as a team member
Strong organizational and time management skills
Ability to maintain confidentiality
Strong verbal and written communications
Ability to approach situations with positivity
Ability to adapt communication styles including active listening
Demonstrates strong organizational, time management, managerial, and leadership skills
Ability to be flexible and patient
Confident, creative, critical thinker
Knowledge of disability support sector and community resources
Strong task prioritization and multi-tasking skills
Expertise in Microsoft Office software, including: Excel, PowerPoint, and Word
Degree or diploma in a Human Services related discipline
A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS.

Nice To Haves

Experience working with Not-For-Profit organizations is an asset
Knowledge in supporting adults with developmental disabilities preferred
A vehicle and valid driver's license are preferred

Responsibilities

Provide leadership, coordination, and quality control in the design, delivery, and monitoring of Calgary Alternative Residential Services (CARS).
Ensure program content and delivery processes meet high ethical standards, exemplary standards of practice, the Agency's Mission, Vision, and Mandate, and funding contract requirements.
Develop and provide models of support for clients utilizing best practices and individualized planning.
Delegate, mentor, supervise, and evaluate the performance of frontline staff and contractors.
Establish respectful and professional boundaries while developing positive working relationships with front line staff and subcontractors.
Establish and maintain a positive professional working relationship with client guardians and client supports where applicable.
Respond to a caseload of clients and be available to clients in emergencies.
Develop Individual Support Plans (ISP) that are individualized and based on specific client needs, desires, and goals.
Recruit and screen to hire appropriate supports to implement the goals established in the ISP, ensuring proper training and personal attributes for the client's needs.
Ensure client preferences are met to the fullest extent possible.
Collaborate and communicate with family, guardians, and other necessary professionals.
Support relationships between clients, their support network, and other community members.
Input case notes into the CASS database, PEAK.
Research community resources that can help support the client’s current desires and needs.
Maintain up-to-date, accurate, thorough, and complete financial reporting of any client finances and purchases made on behalf of, or for, the client.
Ensure all documentation is submitted in a timely manner.
Participate in staff meetings for CASS and CARS.
Maintain all mandatory training.
Work closely with PDD (Persons with Developmental Disabilities).
Prepare individual funding proposals.
Submit ISPs and contracts.
Maintain effective communication with PDD Service Coordinators.
Work closely with the Program Manager/designate and team, providing regular updates regarding any changes or concerns pertaining to the caseload of clients.
Serve on agency committees as needed.
Manage and coordinate program activities and workshops.
Provide leadership in program planning and development.
Recruit, hire, supervise, and evaluate front line staff.
Ensure frontline staff/sub-contractors understand and follow agency policy and CASS standards of client service/employment requirements, including HR deadlines for paperwork/requirements and training, HR procedures for required documentation on all contracts, and authorization/submission of timesheets and expense claims.
Perform annual evaluations for frontline employees.
Provide support and leadership to front line staff and sub-contractors.
Ensure proper training has been completed for all staff.
Model and demonstrate CASS values in all interactions with clients, staff, and the community.
Demonstrate respect and collaboration with all internal and external stakeholders.
Demonstrate an ability and willingness to give and receive honest, balanced feedback.
Conduct duties in a fair, ethical, and transparent manner with honesty and integrity in accordance with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies.
Embody the core values of CASS.