Part-Time (Contractor) Community Success Manager (Tucson, AZ)

Viva Benefits•Tucson, AZ

2d•Remote

About The Position

Viva partners with affordable housing communities to achieve mission-critical community goals like reducing unpaid rent, and increasing the probability that an individual or household will stay in the community by renewing their lease. We support these goals by connecting residents to meaningful resources across health, education, and financial wellness. Through Viva, residents can access services like telehealth, tutoring, and financial tools designed to support stability and long-term mobility, including opportunities to save, invest, and work toward goals like homeownership. Our mission is to create equity through housing by ensuring families not only have a place to live, but access to the resources they need to thrive. For our customers, who are the housing partners, stabilizing residents helps stabilize the community including the business side of managing and owning affordable housing. As a Community Success Manager (CSM), you will own resident engagement and outcomes across 200+ households in your assigned communities. You will serve as a trusted, in-person point of contact, building relationships with residents and helping them access benefits that improve their day-to-day lives. This is a high-ownership, field-based role. Your primary tool will be data analysis to map progress to community goals and determine the best strategies going forward. To accomplish this our data shows you must be willing to invest your time toward in-person engagement —most often through door knocking—but your responsibility goes beyond outreach. You are expected to use strong judgment to prioritize your time, adapt in real time, and translate brief interactions into meaningful outcomes for residents. By helping residents access and use Viva services, you contribute to broader outcomes such as increased housing stability (retention) , improved financial health, and long-term pathways toward goals like savings and homeownership.

Requirements

Comfortable initiating conversations with residents who may be busy, skeptical, or unfamiliar with available services
Able to work independently and manage time effectively in the field
Adaptable when plans don’t go as expected (e.g., low response rates, incomplete data)
Thoughtful about how to prioritize time and effort for the greatest impact
Consistent in follow-through—many residents require multiple touchpoints before taking action
Strong judgment, persistence, and the ability to translate brief interactions into meaningful outcomes
An intellectually curious generalist or ‘T-shaped’ professional
Aspiration to learn about early-stage startups
Motivated to help people: e.g. Viva is focused on creating equity for all through housing
Bilingual English/Spanish strongly preferred, but not required
Social Workers and Public Health professionals encouraged
Familiarity with the Social Determinants of Health (SDOH) framework encouraged
Comfort with technology and learning new digital tools, including mobile applications, CRM/data systems, spreadsheets, and other software
2+ Years Experience preferred: Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context

Nice To Haves

Bilingual English/Spanish strongly preferred, but not required
Social Workers and Public Health professionals encouraged
Familiarity with the Social Determinants of Health (SDOH) framework encouraged

Responsibilities

Conduct in-person outreach across apartment communities (primarily through door knocking)
Build relationships with residents and understand their needs, goals, and barriers
Communicate the value of Viva services in a way that is clear, relevant, and accessible
Tailor your approach based on resident context, engagement level, and opportunity for impact
Support residents in accessing benefits (e.g., app onboarding, telehealth visits, tutoring enrollment, financial tools)
Guide residents from initial interest to successful usage
Follow up as needed to ensure residents receive the support they’re seeking
Build strong, collaborative relationships with property management teams
Operate as a trusted extension of the community team
Coordinate outreach efforts in partnership with on-site staff
Track resident engagement and outcomes using internal tools
Identify patterns in resident needs, behaviors, and barriers
Share insights with the Viva team to improve engagement strategies and product development