Community Services Specialist-Bridge Park

Crawford Hoying•Columbus, OH

About The Position

The Community Services Specialist is responsible for supporting the administrative functions of both the residential and commercial aspects of Bridge Park. Focus areas include entering lease data, tracking rent payments, processing invoices, maintaining excellent tenant relations, and overseeing other residential- or commercial-specific processes. This role works closely with the residential, commercial, and maintenance teams. Crawford Hoying is dedicated to exceptional customer service, which includes interactions with residents, tenants, guests, and coworkers. Employees are expected to use their best judgment in determining the most appropriate course of action, using customer service as a guiding principle.

Requirements

A minimum of 2 years of true property management experience
An understanding of accounting principles and budget processes
Strong analytical, organizational, problem-solving, and multitasking skills
Proficiency with Microsoft Office products
Excellent verbal and written communication skills
A sense of urgency and responsiveness when following up on matters
Exceptional customer service and an ability to develop a rapport with people
An ability to effectively interface across all departments
Negotiation and conflict-resolution skills
An ability to give clear direction and respond to inquiries
Project management skills, including planning, organizing, and coordinating tasks
Valid driver’s license

Responsibilities

Complete monthly variance reports for assigned properties and review them closely with the Community Sales Manager and the commercial leadership team
Manage all RealPage recordkeeping, including entering lease data, ensuring the accuracy of resident ledgers, executing on delinquent accounts, and ensuring invoices are correct and submitted in a timely manner
Perform monthly audits of the following: o Lease files o Renters insurance o Rentable and assignable items (e.g., parking spots, storage) o Marketing collateral, including websites and social media o Commercial tenant collections, assisting as needed o Scheduled billing, including supporting the commercial team to ensure that scheduled billing is accurate o Lease end-dates, including communicating upcoming renewal opportunities with the commercial leadership team o Tenant storefront appearances and signage requirements
Ensure residents and tenants are in compliance with lease terms, community rules, and policies
Provide any assistance needed to ensure excellent resident and tenant relations and resolve all issues in accordance with company standards; maintain records of each issue and response
In collaboration with the Events Specialist, help plan and implement resident retention opportunities and assist with commercial tenant meetings, when needed
Maintain emergency binders and community information materials for assigned properties; update as needed
Order and maintain inventory of office supplies for assigned properties
Assist with vendor management
Assist with the budget process and the CAM reconciliation process
Oversee the move-in/move-out inspection process; coordinate with the maintenance team to ensure a timely recondition of residential units
Support the commercial leadership team with the status and needs of any vacant tenant space
Assist the Community Sales Manager and the Facilities Manager with the TurnIt process and scheduling
Ensure the highest level of curb appeal throughout the district
Respond to and collaborate with peers in a timely and supportive manner
Identify patterns and problem areas and make recommendations to management on areas of improvement
Effectively prepare for meetings (e.g., create an agenda, provide work product and reading materials, create a collaborative discussion environment, assign and follow up on tasks)
Assist with legal proceedings and evictions as needed
Conduct all duties in accordance with company Fair Housing regulations, employment law, the Fair Credit Reporting Act, EPA and OSHA regulations, and all other laws pertaining to residential property management
Perform other duties as assigned