Commercial Tenant Specialist-Bridge Park

Crawford Hoying•Columbus, OH

About The Position

The Commercial Tenant Specialist creates and maintains a positive experience for tenants by acting as a liaison between the property manager, the owner, and the tenant. This role works within Bridge Park’s property management function to perform professional duties to support tenant services; to coordinate assigned activities with other divisions, departments, and local city groups; and to provide analytical support to the Commercial Leasing team. The Commercial Tenant Specialist is expected to attend Bridge Park commercial events whenever possible.

Requirements

A minimum of 2 years of commercial property management or operations experience
An understanding of accounting principles and budget processes
Strong analytical, organizational, problem-solving, and multitasking skills
Proficiency with Microsoft Office products
Excellent verbal and written communication skills
A sense of urgency and responsiveness when following up on matters
Exceptional customer service and an ability to develop a rapport with people
An ability to effectively interface across all departments
Negotiation and conflict-resolution skills
An ability to give clear direction and respond to inquiries
Project management skills, including planning, organizing, and coordinating tasks
Valid driver’s license

Nice To Haves

Bachelor’s degree in related business field (preferred)
A valid Ohio real estate license, or be working toward one
IREM CPM or BOMA RPA certification, or working toward one (preferred)

Responsibilities

Manage Bridge Park commercial tenant relationships from draft LOI through onboarding and stabilization
Work closely with the Commercial Leasing team and the Tenant Improvement Manager to ensure smooth onboarding for all new tenants to Bridge Park
Provide support to the Commercial Leasing team in identifying prospective commercial tenants
In collaboration with the Commercial Leasing team, assist in the management of the existing leased portfolio and communication to secure renewals and extensions of existing tenant leases
Maintain excellent relationships with vendors, consultants, local officials, and internal and external customers
Review monthly financial reports and variance explanations, and provide feedback to the Community Services Specialist
Communicate with tenants about annual operating expense reconciliations and estimated expense obligations
Support the Mixed-Use Community Manager in developing and maintaining detailed project budgets, projections, and analysis for each upcoming fiscal period for commercial buildings at Bridge Park
Actively support the Community Services Specialist to manage the monthly collection of tenant sales reports and compliance with NCA charges
Read, understand, and administer all leases/agreements and abstract leases as assigned
In collaboration with the Mixed-Use Community Manager and the Commercial Leasing team, review potential lease transactions as compared to budget for each building as space becomes available
Provide support to the Mixed-Used Community Manager and Community Services Specialist on collection procedures for delinquent tenants
Ensure each assigned property is in first-class condition, including grounds and common areas, in accordance with the owner’s and the company’s established standards
Assist with legal proceedings and evictions as needed
Regularly inspect vacant units to ensure they show well to prospective tenants
Respond to and collaborate with peers in a timely and supportive manner
Identify patterns and problem areas and make recommendations on areas of improvement
Effectively prepare for meetings (e.g., create an agenda, provide work product and reading materials, create a collaborative discussion environment, assign and follow up on tasks)
Assist with legal proceedings and evictions as needed – both residential and commercial
Conduct all duties in accordance with company Fair Housing regulations, employment law, the Fair Credit Reporting Act, EPA and OSHA regulations, and all other laws pertaining to residential property management
Perform other duties as assigned