Community Services Representative - Weekends - 9:00 am - 2:30 pm

Lake Forest Community Association•Lake Forest, CA

5d•Onsite

About The Position

We are a mid-size Homeowners Association (HOA) located in Lake Forest. We are seeking a WEEKEND AM shift - Community Services Representative (Sat & Sun 9:00 AM to 2:30 pm). We offer: A resort-style workplace, a positive work environment, and competitive pay and benefits. The Community Services Representative is responsible for the enforcement of rules relating to members and authorized guests who use the clubhouse & outdoor facilities. They will monitor the community and respond to reports of illegal parking per established procedures, and monitor lakes for unauthorized fishing or boat launches. The role's summary is to represent the Association and Board of Directors as a Community Service Representative (CSR) responsible for the enforcement of Association and Rules and Regulations. The position reports to the Property Service Manager with significant contact with residents, guests, outside groups and associations and employees.

Requirements

Minimum Education: High School or GED. Will consider equivalent combination of education and experience.
Must have 6 months working with the public in a service-related environment.
Ability to effectively manage conflict using tact, courtesy and professionalism.
Ability to collect, analyze and evaluate facts or data.
Uses job knowledge, good judgment and problem-solving skills to address homeowner questions and concerns.
Must have a valid California driver’s license and clean DMV report.
Must be able to work a flexible schedule including weekends and holidays.
Must be computer literate: MS Word, Excel, Database
Must be at least 18 years old.

Responsibilities

Responsible for the enforcement of rules relating to members and authorized guests who use the clubhouse, outdoor facilities, or attend clubhouse-sponsored events.
Conducts community observance patrols making note of CC&R violations per established procedures.
Monitors lake for unauthorized fishing or boat launches.
Monitors community or responds to reports of illegal parking per established procedures.
Contacts and/or responds to homeowners regarding CC&R violations per established procedures.
Responsible for securing the clubhouse facility at closing by locking all gates, windows, doors and activation of the security and fire alarm systems.
Maintains daily shift log report per established procedures.
Performs routine clerical work including but not limited to filing, scanning and shredding as needed.
Performs as back-up to front desk covering breaks and lunches.