Community Services Representative I (WIC Receptionist) - Limited Term

City of Pasadena•Pasadena, CA

10d•Onsite

About The Position

The City of Pasadena Public Health Department is seeking a skilled and passionate Community Services Representative I to serve as a Front Desk Receptionist in the Women, Infants, and Children (WIC) Program. This position plays an important role in supporting families, ensuring smooth daily operations, and contributing to the delivery of high-quality WIC services. This is a limited-term grant funded position with current funding through September 30, 2026, with the possibility of continued funding to local WIC agency through the current three-year contract for FFY 2026-2028, commencing on October 1, 2025, and ending September 30, 2028. Many public health positions are funded through external grants with various time durations. We are excited about serving our community and we hope you are too! Come join our team and grow with us! This recruitment is open until filled, with a first review of applications scheduled for August 27, 2026. Apply now!

Requirements

Graduation from high school or GED equivalent.
At least one year of experience providing community service, and knowledge of the local Pasadena community and resources.
Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during employment.

Nice To Haves

Bilingual in English and Spanish (or another language).
Prior experience with providing customer service.
Proficiency with Microsoft Office Suite including Outlook and Word.

Responsibilities

Performs a broad range of clerical and client support duties, including greeting clients, responding to phone calls, text messages, and general inquiries.
Assists with client screening and referrals to appropriate services.
Promotes breastfeeding as the preferred infant feeding method, and models positive breastfeeding attitudes.
Attends monthly WIC staff meetings, department meetings, WIC LMS trainings and other training courses as appropriate.
Keeps accurate records of all contacts and documents appropriately in WICWISE (WIC Information System Exchange).
Schedule appointments and screen clients in WICWISE system
Provides and assists with orientation classes and provides technical support for WICHealth.org
Abides by confidentiality protocol and practices good judgment.
Provide referrals as needed.
Collaborates with the WIC staff to provide services to participants in a timely manner and fosters teamwork.
Keeps accurate records of hours worked and mileage to places traveled.
Demonstrates intermediate software application experience (attaching videos, files, texting, emailing, internet searches, etc.).
Takes height and weight measurements for women, infants, and children, following program protocols and perform non-invasive hemoglobin screening
Demonstrates ability to work in a team environment and work independently with limited direction from supervisors.
Conduct outreach activities as needed.
Performs related duties as assigned.