Community Services Program Coordinator

The Salvation Army Canada and Bermuda Territory•Guelph, ON

2d•CA$42,042 - CA$63,063•Onsite

About The Position

The Salvation Army has been serving people in need in communities across Canada and Bermuda for over 130 years. As a faith- and values-based organization, we help over 2 million people annually, providing essential services like food, clothing, and shelter, and supporting individuals facing unemployment, addiction, and family challenges. We are committed to adapting and innovating to meet emerging needs and live out our mission, vision, and values of hope, service, dignity, and stewardship. We welcome and serve people of all backgrounds, ensuring everyone has a place to belong.

Requirements

Completion of a formal post-secondary/college diploma program of 2 academic years, preferably in a human services field (e.g., Social Services Worker, Community Development/Engagement).
Ability and/or willingness to provide or obtain a Safe Food Handlers Certification.
Valid Ontario Class G driver’s license, own vehicle, and insurance.
A minimum of three (3) years of prior related experience in a wide range of social service programs (e.g., community outreach and missions).
At least one (1) year of previous experience with broader community engagement (e.g., events and communications).
Demonstrated experience in designing and delivering community-based programs that respond to the needs of marginalized and vulnerable populations, with an emphasis on empowerment, inclusion, and long-term impact.
Proficient in a computerized environment; strong skills using Microsoft Office Suite, Canva, and social media.
Experience in volunteer supervision/coordination.
Hands-on experience and human services experience working with marginalized individuals.
A working knowledge of mental health and addiction issues.
Strong knowledge of community-based resources.
Ability and willingness to support the mission, vision, and core values of The Salvation Army.
Ability to develop and maintain positive, productive, and supportive relationships with participants, colleagues, volunteers, students, corps members, and community partners.
Maintain and promote a positive image of The Salvation Army by providing high-caliber services and dealing with others courteously and professionally.
Represent The Salvation Army in a professional, positive, and engaging manner.
Sensitivity to cultural and socioeconomic characteristics of populations served; awareness and understanding of client needs, problems, interests, skills, deficiencies, and idiosyncrasies.
Respect and work effectively with individuals of diverse cultures, socioeconomic, and ethnic backgrounds.
Ability to deal effectively with the public, government, business leaders, and professionals.
Attention to detail, problem-solving, and analytical skills.
Ability to work independently and participate as an active and responsible team member.
Demonstrated ability to take initiative, be reliable, and operate in an environment of accountability.
High standards of integrity and confidentiality with professional ethics.
Ability to use sound judgment when making decisions.
Ability to model the values of The Salvation Army.
Exhibit empathetic listening skills.
Excellent oral/written communication and interpersonal skills.
Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.
Ability and willingness to undergo applicable screening and background checks successfully.
A strong understanding of professional boundaries and the ability to establish/set appropriate boundaries when working with a vulnerable population.
Excellent interpersonal and customer service skills and adaptability.
Patience and ability to deescalate situations.

Nice To Haves

Experience in planning and managing successful community program initiatives and events in the non-profit sector.
A keen interest in the social services sector and a desire to see lives transformed.
A genuine concern for and interest in the marginalization of society.
Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with church members and volunteers from diverse backgrounds.
Experience networking with government and social service agencies.
Alternative combinations of education and experience may be considered.

Responsibilities

Ensure ministry objectives are accomplished with a spiritual focus on all program initiatives.
Ensure all duties align with The Salvation Army's principles, standards, policies, and procedures.
Assist the Community Services Manager with strategic planning to reflect evolving client needs, monitor program delivery and outcomes, and assess community needs to develop new programming.
Work with the Community Services Manager to ensure programs meet contractual, legal, and internal requirements, including reviews, inspections, and audits.
Ensure compliance with policies and procedures related to external funders.
Support, strengthen, and evaluate current programming under the Community Services Manager's oversight.
Research, plan, develop, and deliver creative, innovative, and responsive programs addressing community needs and strengths, focusing on relational engagement, transformational change, and participants' social, emotional, and spiritual needs.
Provide oversight for transformational programs and essential transactional services like food support and basic needs assistance.
Create a safe space for clients and families to explore practical, social, emotional, and spiritual needs.
Share the hope and love of Jesus through conversation and prayer, respecting clients' faith journeys.
Ensure a spiritual dynamic in all programming, including facilitated access to pastoral services and church-based programs.
Collaborate with other staff to promote The Salvation Army Guelph Citadel and Community Services programs within the community.
Strengthen integration between the Corps and Community Services by coordinating shared program opportunities.
Cultivate a community of practice with internal staff and external partners.
Network with referral agencies and other community sources, referring clients to appropriate resources.
Promote a positive environment, ensuring all individuals are treated with dignity, courtesy, and respect.
Collaborate with the Community Services Manager and staff to implement programs.
Organize, plan, and assist in the delivery of special programs such as Christmas Assistance, Food Drives, summer camps, and Backpack programs.
Assist with the collection, transport, unloading, organizing, and movement of food donations or supplies.
Participate in community partnerships to enhance food security and access for clients.
Participate in planning and evaluation of food-related programs.
Communicate with suppliers to coordinate food donations, deliveries, and special requests.
Lead the planning, preparation, and execution of the client intake/registrations, volunteer scheduling, logistics, and distribution of the annual Christmas Hamper Program.
Liaise with donors and community partners, maintaining confidentiality and client care.
Track program data and contribute to future planning.
Assist with the collection, transport, unloading, unpacking, moving, lifting, organizing, setting up, and organizing of program and food donations or supplies.
Assist the Community Services Manager in recruiting, orienting, supporting, and training Community Services program volunteers.
Demonstrate work methods, provide supervision and logistical guidance to volunteers.
Create and assist in presentations promoting volunteer opportunities.
Maintain accurate data, including written records, logs/reports of activities, operational reports, and statistical reports.
Maintain client information on The Salvation Army’s computer system while ensuring confidentiality.
Monitor safety practices in compliance with health and safety standards and act on incident reports.
Work in compliance with OH&S Act and Regulations and The Salvation Army’s health and safety policies.
Identify and report safety hazards, property, vehicle, and facility maintenance needs/problems, or equipment/supply issues to the Community Services Manager.
Assist with the physical upkeep, organization, and basic maintenance of Community Services facilities and vehicles.
Call and arrange for minor vehicle servicing, building maintenance, or supply replenishment as directed.
Support the cleanliness and readiness of service areas.
Perform other related duties as required.