Community Services Program Coordinator

The Salvation Army Canada and Bermuda Territory•Guelph, ON

2d•CA$42,042 - CA$63,063•Onsite

About The Position

The Community Services Program Coordinator is responsible for supporting current Community Services programs, creating and delivering a broad range of relevant transformative programming and special events that reflect The Salvation Army’s mission and meet the evolving needs of the community. This role fosters meaningful relationships, supports client engagement, and strengthens holistic service delivery. Key areas include program development, food procurement, client and volunteer engagement, team collaboration, and outreach initiatives, as well as leadership of the annual Christmas Hamper Program. The work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. Working collaboratively with the Community Services Manager and leadership ministry team of Guelph Citadel, they will support and strengthen existing Community Services programs while thoughtfully identifying and developing opportunities for new initiatives where a spiritual focus can be meaningfully integrated, allowing The Salvation Army’s mission and vision to come to life.

Requirements

Completion of a formal post-secondary/college diploma program of 2 academic years, preferably in a human services field, i.e., Social Services Worker, Community Development/Engagement.
Ability and/or willingness to provide or obtain a Safe Food Handlers Certification.
Valid Ontario Class G driver’s license, own vehicle and insurance is required.
A minimum of three (3) years of prior related experience in a wide range of social service programs, i.e., community outreach and missions.
At least one (1) year of previous experience with broader community engagement (such as events and communications.)
Demonstrated experience in designing and delivering community-based programs that respond to the needs of marginalized and vulnerable populations, with an emphasis on empowerment, inclusion, and long-term impact.
Proficient in a computerized environment; must have strong skills using Microsoft Office Suite, Canva and the use of social media.
Experience in volunteer supervision/coordination.
Hands-on experience and human services experience working with marginalized individuals is required; a working knowledge of mental health and addiction issues.
Strong knowledge of community-based resources is required and experience networking with government and social service agencies.
Ability and willingness to support the mission, vision, and core values of The Salvation Army in Canada and its implications as it relates to position responsibilities.
Ability to develop and maintain positive, productive, and supportive relationships with participants, colleagues, volunteers, students, corps members, and community partners.
Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
Represent The Salvation Army in a professional, positive, and engaging manner.
Sensitivity to cultural and socioeconomic characteristics of populations served, awareness, and understanding of client’s needs, problems, interests, skills, deficiencies, and idiosyncrasies. Respect and work effectively with individuals of diverse cultures, socioeconomic, and ethnic backgrounds.
Ability to deal effectively with the public, government, business leaders and professionals.
Attention to detail, problem solving and analytical skills.
Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
Treat the property of The Salvation Army with due care and caution.
High standards of integrity and confidentiality with professional ethics; the ability to use sound judgment when making decisions and the ability to model the values of The Salvation Army.
Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible.
Exhibit empathetic listening skills, have excellent oral/written communication and interpersonal skills.
Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
A strong understanding of professional boundaries and the ability to establish/set appropriate boundaries when working with a vulnerable population.
Excellent interpersonal and customer service skills and adaptability.
Patience and ability to deescalate situations.

Nice To Haves

Experience in planning and managing successful community program initiatives and events in the non-profit sector is preferred.
Have a keen interest in the social services sector and a desire to see lives transformed.
Possesses a genuine concern for and interest in the marginalization of society.

Responsibilities

Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
Assist the Community Services Manager with ongoing strategic planning to ensure programming reflects client needs as these may evolve; monitor and evaluate program delivery and outcomes; assess community needs and review client feedback to determine potential alternate programming and develop a strategy for the implementation of such programs.
Work with the Community Services Manager to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal, and internal requirements.
Ensure compliance with policies and procedures as it relates to external funders.
With the oversight of the Community Services Manager, support, strengthen, and evaluate current programming, while researching, planning, developing, and delivering creative, innovative, and responsive programs that address community needs and strengths.
All programming is to be relationally focused, support transformational change, and support the social, emotional, and spiritual needs of participants. i.e., may include, Red Cap, Anger Management, EAL (Love New Canadians), Alpha, Life Skills classes, etc.
Provides oversight for both transformational programs and essential transactional services such as food support and basic needs assistance.
Create a safe space for clients and their families where they can explore their practical, social, emotional, and spiritual needs.
Through conversation and prayer, shares the hope and love of Jesus in a manner that supports and respects the faith journey of our clients and their families.
Ensure a spiritual dynamic, and focus, in all programming, including facilitated access for clients to pastoral services and other church-based programs.
Work with other CS and ministry staff to maintain, promote, and improve the profile of TSA Guelph Citadel and CS programs within the community; actively promote the Guelph Citadel and CS programs to clients.
Help strengthen integration between the Corps and Community Services by identifying and coordinating shared program opportunities (e.g., the Loft Library) that meet both church and community needs.
Cultivate a community of practice with internal staff and external partners.
Network with referral agencies and/or other community sources as required. Refer clients to other community resources where appropriate.
Actively promote a positive environment across all programs, ensuring all individuals (volunteers and participants) are treated with dignity, courtesy, and respect.
Collaborate with Community Services Manager and staff to implement programs.
In consultation with the Community Services Manager, organize, plan, and assist in the delivery of special programs such as Christmas Assistance, Food Drives, summer camps, Backpack, and other Community Services programs as required.
Assist with the collection, transport, unloading, organizing, and movement of food donations or supplies.
Participate in community partnerships to enhance food security and access for clients.
Participate in planning and evaluation of food-related programs to align with client and community needs.
Communicate with suppliers to coordinate food donations, deliveries, and special requests.
With the support of the Community Services Manager, lead the planning, preparation, and execution of the client intake/registrations; volunteer scheduling, logistics, and distribution of the annual Christmas Hamper Program.
Liaise with donors and community partners; maintain confidentiality and client care.
Track program data and contribute to future planning.
Assist with the collection, transport, unloading, unpacking, moving, lifting, organizing, setting up, and organizing of program and food donations or supplies.
Assist the Community Services Manager, recruit, orientate, support, and train CS program volunteers.
Demonstrate work methods, provide supervision and logistical guidance, and ensure that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
Create and assist in presentations promoting volunteer opportunities to businesses, schools and the general public as required.
Maintain accurate data in a timely manner such as written records, logs/reports of activities, operational reports, statistical reports, in an organized manner; client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.
Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation.
Monitor safety practices in compliance with health and safety standards, and prepare, submit, and act on incident reports; provide calm intervention as required ensuring the safety of everyone.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Identify and report promptly on any safety hazards, property, vehicle and facility maintenance needs/problems, equipment, or supply issues/needs to the Community Services Manager.
Assist with the physical upkeep, organization, and basic maintenance of Community Services facilities and vehicles as part of daily operations.
Identify and promptly report property, vehicle, and facility maintenance needs, safety hazards, or supply issues to the Community Services Manager.
Call and arrange for minor vehicle servicing, building maintenance, or supply replenishment as directed.
Support the cleanliness and readiness of service areas to ensure a safe and welcoming environment for clients, staff, and volunteers.
Perform other related duties as required.