Community Services Intake Coordinator

TVCCA - Thames Valley Council for Community Action, Inc. • New London, CT

5d • $20

About The Position

The Community Services Intake Coordinator plays an essential role coordinating and managing the flow of clients into TVCCA’s case management services and its other programs. This position provides universal intakes, assessments, and prepares clients for scheduled Case Management appointments with TVCCA Client Services Navigators. The Intake Coordinator is responsible for contacting, tracking and scheduling all internal and external referrals coming into the Community Services Department, while also providing additional administrative supports to the team. This position must utilize TVCCA’s TribeWare case management software along with Excel and other computer based systems to track and manage information. The position must establish a basic understanding of TVCCA and other community resources along with key agency concepts, including basic knowledge of Results Oriented Management Accountability, the Human Services Infrastructure service model, and TVCCA’s Mission and Core Values.

Requirements

• Proficiency in TVCCA’s TribeWare case management software.
• Proficiency in Excel.
• Proficiency in other computer-based systems for tracking and managing information.
• Basic understanding of TVCCA and other community resources.
• Basic knowledge of Results Oriented Management Accountability.
• Basic knowledge of the Human Services Infrastructure service model.
• Basic knowledge of TVCCA’s Mission and Core Values.

Responsibilities

• Coordinating and managing the flow of clients into TVCCA’s case management services and other programs.
• Providing universal intakes and assessments.
• Preparing clients for scheduled Case Management appointments with TVCCA Client Services Navigators.
• Contacting, tracking, and scheduling all internal and external referrals coming into the Community Services Department.
• Providing additional administrative supports to the team.
• Utilizing TVCCA’s TribeWare case management software, Excel, and other computer-based systems to track and manage information.
• Establishing a basic understanding of TVCCA and other community resources.
• Establishing a basic understanding of key agency concepts, including Results Oriented Management Accountability, the Human Services Infrastructure service model, and TVCCA’s Mission and Core Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed