Community Services Facility Leader

City of Mission Viejo•Mission Viejo, CA

8d•Onsite

About The Position

The City of Mission Viejo is seeking qualified applicants for the position of Community Services Facility Leader. There are two current vacancies within the Recreation & Community Services Department, requiring 15 to 19 hours of work per week at a location with a pool. This role involves opening, closing, and securing facilities, ensuring safety and maintenance, and providing excellent customer service to patrons. The position may involve acting as a lifeguard, responding to emergencies, compiling statistics, and assisting with facility reservations. This is an hourly, seasonal, and/or temporary position, not part of the competitive service, with a flexible part-time schedule averaging 15-19 hours per week, potentially increasing during peak periods, but not exceeding 1,000 hours per fiscal year.

Requirements

Possess valid Lifeguard certifications or have previous lifeguard experience and be able to pass a lifeguard exam within three (3) months of hire.
Able to work a minimum of 15 to 19 hours per week which may include early mornings, evenings, weekends and holidays at a variety of City recreation centers.
Possess excellent communication and customer services skills in person and over the telephone.
Possess a general understanding of facility health and safety programs.
Learn, understand and apply facility use policies and procedures.
Work independently while supervising facilities and user groups.
Experience opening, closing, and securing facilities independently.
Handle medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
Equivalent to the completion of twelfth (12th) grade.
Two (2) years of experience in community services, cultural arts, and/or facility operation and maintenance.
Applicants must be 18 years or older at the time of appointment.
Possess the following valid certificates or have the ability to obtain, and maintain, them within three (3) months of hire: Basic Lifeguarding Certificate, Standard First Aid Certificate, American Red Cross or American Heart Association Automated External Defibrillator (AED) and Cardiopulmonary Resuscitation Certificate (CPR) for Infant, Child, and Adult.

Nice To Haves

Previous facility management/security experience preferred.

Responsibilities

Act as lifeguard during pool hours to provide lifeguard breaks during opening and closing shifts.
Open, close, and secure facilities at prescribed times and check for safety and maintenance concerns.
Maintain all amenities and operations of the recreation centers, providing good customer service to create memorable experiences for patrons.
Ensure a safe environment for staff and participants and maintain responsible operations of the recreation centers and programs at all times.
Make regular rounds to all areas within the facility to ensure that activities are conducted safely and appropriately.
Respond to all injuries and assist in immediate first aid and proper emergency procedures.
Maintain Red Cross certifications to respond to land and water emergencies and maintain familiarity with Emergency Action Plans for both recreation centers.
Compile facility usage statistics and document all staff reports, facility issues, participant concerns, injuries, and incidents.
Provide positive public relations and policy education to facility patrons.
Resolve participant conflicts and disputes with tact and diplomacy.
Assist with facility reservations, including phone and front counter contact, registering patrons for classes and programs, processing receipts, and record keeping.