Community Services Associate (Part-time)

HSSV•Milpitas, CA

4d•$21 - $23•Hybrid

About The Position

Humane Society Silicon Valley (HSSV) is seeking a part-time Community Services Associate. This role is crucial as it involves working with people who have found stray animals, need to surrender a pet, have lost a pet, require pet euthanasia services, or need to schedule spay/neuter/vaccine or medical appointments. The position also extends to working with fosters, Pet Pantry clients, and mobile clinic clients. It is a customer-centric role that requires exceptional customer service skills and collaboration. HSSV is a privately funded, 501(c)(3) non-profit that has been serving people and pets since 1929, focusing on lifesaving efforts, community programs, and advancing animal welfare. The team values kindness, courage, and impact.

Requirements

Experience in a customer service environment required.
Demonstrated ability to actively listen, understand, and make effective decisions.
Ability to drive successful conflict resolution.
Ability to multitask in a fast-paced, emotionally sensitive, inclusive environment.
Flexibility to adapt to changing needs and physical work locations.
Detail-oriented with the ability to follow directions.
Ability to work independently with minimal supervision.
Outstanding interpersonal, written, and verbal communication skills with internal and external audiences.
Skilled in working with databases, scheduling appointment systems, word processing, spreadsheets, and MS Office.
Ability to comfortably work and interact with a variety of animals, some of which may be aggressive, sick, injured, wild, or feral.
Ability to handle animals safely and humanely.
Ability to frequently lift and carry animal transfer cages weighing up to 40lbs.
Ability to lead and control large animals.
Ability to sit and stand for extended periods of time up to 45 minutes.
Ability to lift and transport bags of food or donations weighing up to 40lbs.
Ability to travel as needed for HSSV needs.

Nice To Haves

Veterinary or animal-related setting experience is a plus.
Fluent in Spanish, Vietnamese, or Chinese is a plus.

Responsibilities

Foster a team environment by ensuring everyone has an exceptional customer experience and animals are treated humanely.
Perform work with a collaborative, can-do attitude, demonstrating empathy, compassion, consideration, and courtesy.
Kindly and efficiently triage and problem-solve customer questions and needs via phone, email, and in-person across various onsite and offsite locations and events.
Ensure accuracy of recordkeeping for animals, including behavioral evaluations, medical history, treatment information, pertinent history, and photographs.
Schedule, confirm, and track surgeries, follow-ups, and post-operative rechecks, accurately completing pre- and post-surgery records.
Safely transport animals as required and ensure animals are released to owners/fosters with shared post-operative instructions.
Maintain a current understanding of available animal resources through proactive communication with cross-functional teams.
Process incoming requests for pet support from beginning to end and assist with distributing food to pet owners.
Solicit donations from customers and maintain accuracy of the cash register, including closing procedures.
Observe all ASV related protocols established by federal, local, and state law.
Perform other job duties as assigned.