Community Services Assistant Supervisor

Epilepsy-Pralid, Inc•Rochester, NY

5d•$22 - $25•Hybrid

About The Position

Empowering People's Independence (EPI) provides support for people with developmental disabilities, epilepsy, and brain injury through progressive, tailored care to improve their health, wellbeing, independence, and social inclusion. The primary function of this role is to assist the supervisor with the continuous direction and day-to-day operation of the Com Hab program.

Requirements

Minimum High School Degree or GED with one (1) year experience in human services.
Strong Working Knowledge of Microsoft programs to include Email, Word, Excel, PowerPoint, Teams, and electronic medical record systems.
Travel is required for this position.
A valid NYS Driver’s License is required to operate agency vehicle and/or personal vehicle.
Mature interpersonal/professional skills to effectively collaborate, resolve issues, and maintain confidentiality.
Solid verbal and written communication skills and ability to communicate with all persons supported and employees within various levels of the organization.
Demonstrated ability to use poise, tact, and diplomacy, during difficult and/or stressful situations.
Proven ability to work in a fast-paced environment, with demonstrated ability to manage multiple tasks, and customer requests, while meeting deadlines.
Ability to train in and perform all required trainings for this position, including Strategies for Crisis Intervention and prevention-revised (SCIP-R), CPR, First Aid if applicable per department’s requirements.

Nice To Haves

Associates or Bachelor degree preferred in a related field with one (1) year experience in human services preferred.

Responsibilities

Maintain the health and wellness of the individuals served, to include understanding and following all safeguards and plans to provide the appropriate level of support in various situations.
Complete pre-Life Plan staff action plan review form and attend and participate in Life Plan meetings.
Attend Intake Committee meetings, and complete home visits as part of the intake process.
Add new referral information to the electronic record system.
Ensure all billing components have been completed prior to the start of service.
Monitor all required documentation in accordance with Office for People with Developmental Disabilities (OPWDD) regulations.
Provide assistance and instruction on a daily basis to support Staff Action Plans (SAP).
Provide support and assistance to Direct Support Professionals (DSP’s), to include completing spot checks via phone or in person.
Ensure all shifts have proper levels of coverage.
Ensure all required company reports are completed per specification.
Exercise sound judgment as a matter of course and hold protected health information, to include HIPAA and other sensitive information in the strictest confidence in accordance with HIPAA and other company polices.
Assist with staff meetings as requested.
Demonstrate competencies of role as defined by OPWDD as identified during departmental orientation.
Follow up on all employee documentation to include staff action plans, notes, monthly summaries, electronic visit verification forms, to ensure they are accurate and current.
Report all policy violations to appropriate personnel.
Attend all staff meetings.
Promote workplace safety.
Perform other duties as assigned by Com Hab Supervisor and/or designee within scope of practice.
Participate on various committees as able.
Attend all meetings as required.
Assist in On-call rotation as needed.
Must maintain confidentiality and exercise discretion concerning all business-related matters, including but not limited to board/vendors/donors’ names, investigations, finance, operations, and employee relations matters.
Must be willing to complete specific company required trainings as mandated by our governing agency, Office for People with Developmental Disabilities (OPWDD), at time of hire and annually thereafter.
Must adhere to all departmental /company policies & procedures at all times and ensure compliance with direct report.
Consistently demonstrate EPI’s Values: Integrity, Courage, Adaptability, Respect.
Oversight of approximately forty (40) Direct Staff Professionals (DSPs), to include assisting with recruitment, hiring, departmental orientation, training, work schedules, and managing performance.
Maintain required staffing levels of supervision of participants.
Ensure employees are compliant with all required training via the learning management system and in-person.