Community Service Specialist

California State University, Fresno•Fresno, CA

13d•$3,461 - $5,043•Onsite

About The Position

Community Service Specialists are uniformed, non-sworn employees who provide a variety of public relations, technical, clerical, security and enforcement-related functions. Under the general supervision of the Parking & Transportation Manager and/or a Lieutenant, and under the lead of a Community Service Specialist II, the incumbent will support the mission of the University, the Fresno State Police Department and the Traffic Operations division. Typical work assignments may fall within one or more of the following areas: Security Services: Patrolling campus on foot, bike, or vehicle to protect the campus community from such hazards as fire, theft, vandalism, trespassing and other crimes; checking, opening and securing campus facilities; and coordinating and testing campus alarm systems. Parking Support: Ensuring parking compliance through issuing and selling parking permits, patrolling parking lots, and issuing citations for parking and other standing violations, directing vehicle and pedestrian traffic during peak hours, special events and emergencies, assisting with processing revenues related to the Parking and Transportation programs, assisting with alternative transportation programs. Campus Community Support: Assisting with the physical logistics of campus special events and emergencies; providing general information, customer service, and assistance to the public; performing all customer service duties at the Parking Customer Service Office as directed; providing escort and citizen assistance; and providing transportation for persons with disabilities.

Requirements

Working knowledge of applicable university policies and procedures, methods, practices, and terminology used in public safety communications
Ability to learn to use applicable public safety related equipment and systems
Excellent communication and interpersonal skills
Ability to work day, night, weekend, and holiday shifts on a rotational basis
Ability to detect and respond appropriately to potential hazardous or crime situations
Ability to observe and recall details and incidents
Ability to act and resolve parking and traffic problems
Ability to write standard incident reports in a clear and concise manner
Ability to handle sensitive situations with tact and responsibility
Ability to perform simple arithmetic computations
Ability to read and write at an appropriate level
Ability to establish priorities and determine deadlines
Ability to learn and understand policies and procedures
Ability to understand and carry out written and oral instructions
Ability to assist students, staff, faculty, and the general public by providing information as requested
Ability to work independently under general supervision
Ability to establish and maintain effective working relationships with faculty, students and staff from diverse ethnic, cultural and socio-economic backgrounds
Ability to learn and effectively use various police department communication platforms
High school diploma or equivalent
Three to six months of directly related work experience performing similar duties
Possession of a valid class “C” California Driver’s License and a demonstrated good driving record
A work history of regular attendance and positive performance evaluations

Nice To Haves

One year of experience performing parking and/or traffic control like functions
Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps)
Proficient in use of two-way radio communication

Responsibilities

Patrolling campus on foot, bike, or vehicle to protect the campus community from such hazards as fire, theft, vandalism, trespassing and other crimes
Checking, opening and securing campus facilities
Coordinating and testing campus alarm systems
Ensuring parking compliance through issuing and selling parking permits
Patrolling parking lots, and issuing citations for parking and other standing violations
Directing vehicle and pedestrian traffic during peak hours, special events and emergencies
Assisting with processing revenues related to the Parking and Transportation programs
Assisting with alternative transportation programs
Assisting with the physical logistics of campus special events and emergencies
Providing general information, customer service, and assistance to the public
Performing all customer service duties at the Parking Customer Service Office as directed
Providing escort and citizen assistance
Providing transportation for persons with disabilities