Community Service Representative - Colorado Springs Police Department

City of Colorado Springs•Colorado Springs, CO

13h•Onsite

About The Position

This position is an administrative position stationed at the front desk of one of the Colorado Springs Police Department sub stations. This position provides non-emergency and emergency customer service, providing information, resources, and assistance to citizens who walk-in or phone the police department. This position submits property through the evidence portal, completes missing person and runaway reports, helps with Direct Line Reports (DLR), and reviews online reports. This position assists officers, detectives, staff, civilians, and volunteers with administrative tasks including accessing law enforcement specific databases to obtain pertinent information to police investigations, assisting with booking paperwork, providing new court dates, and notary assistance. This position must be proficient with computers and maintain a working knowledge of Colorado Revised Statutes and Police Department policies and procedures when providing research and investigative assistance to police officers. Other duties include monitoring division surveillance systems, back-up to department senior office specialist, and distributing division mail.

Requirements

Equivalent to the completion of the twelfth grade (high school diploma or GED).
One year of full-time, professional experience in a related field
Candidate must be able to obtain a Colorado notary within 3 months of hire
Candidate must be able to obtain NCIC/CCIC certification within 3 months of hire
Ability to multi-task in a fast-paced environment
Knowledge of computer systems and ability to learn and use specific computer software
Ability to type with speed and accuracy
Ability to collect and prepare evidence
Ability to communicate verbally and in writing including writing reports and summaries, with proficiency in spelling and grammar
Ability to testify in court, as necessary
Ability to make decisions regarding implementation of policies
Ability to handle stressful contacts and negative interactions
Ability to respond with high levels of tact

Nice To Haves

Type 40 wpm
College level coursework in the criminal justice field
Law enforcement experience

Responsibilities

Provides quality customer service and assistance to the public and police personnel by assisting customers with general police information; assisting walk-ins with non-emergency and emergency calls for police; and using multiple computer programs and databases to accomplish these tasks.
Gather information and write reports that would qualify for Direct Line Reporting (DLR), runaways, missing persons, theft, property crimes, and other qualifying situations.
Complete pending DLR reports/calls for service and complete supplements.
Monitor and review online reports for required information and approval.
Receive and process lost and found property and place items into evidence when necessary.
Assists internal units with administrative and investigative requests, as well as required paperwork.
Ensures facility security by screening visitors to the building; monitoring closed-circuits digital surveillance system; monitoring prisoners and officers’ safety in holding cells; and monitoring and operating electronic gates and building doors.