Community Service Officer

Village of Hoffman Estates•Police Department, IL

1d•Onsite

About The Position

The position of Community Service Officer is responsible for animal related ordinances, local parking ordinances, traffic direction, property damage crashes, Police Department front desk duties and the performance of police related tasks which do not involve criminal investigations. This non-sworn position requires a working knowledge of the functions of the police department, including support divisions and outside resources. As CSO you will respond to and interact with residents, employees, business owners and others within and outside the organization in a courteous, professional and effective manner, always placing emphasis on customer service and public relations. Frequent contact with the public demands a strong dedication to customer service and serving the community.

Requirements

High school diploma or general education degree (GED)
No prior experience or training required
Entry and processing of data
Word Processing data
Spreadsheet software
Database software
Valid Class D Illinois Driver's License
English Language/Communication Skills: Intermediate skills
Ability to work regular and irregular shift work (weekends and holidays included). This may include shift work to sustain police services 24 hours/day, 7 days a week.
Maintain a general knowledge of the Police department (including support divisions and outside resources), Village ordinances, Illinois Animal Control Act and other state laws to perform assignments.
Able to observe situations quickly, analytically and objectively to determine a prompt course of action and exercise strong independent judgment and composure when dealing with the public.
Must project a positive and professional image to the public at all times.
Ability to maintain composure when receiving distressed or confused verbal communications.
Ability to work under pressure and/or with frequent interruptions.
Ability to accurately process cash and credit card payments.
Properly document information in the proper reports.
Perform multiple functions simultaneously.
Ability to think through a situation, analyze and handle or refer people accordingly.
Compose communication and maintain logs, using both manual method and computer.
Assimilate, retain and effectively use geographic knowledge concerning the Village and surrounding vicinity.
Interpret and evaluate situations.
Able to hear and understand radio, telephone, and verbal communications.
Maintain confidentiality.
Understand and respond appropriately to written and oral instructions and requests.
Read, write, speak and comprehend the English language.
Ability to work with domestic animals and wildlife; and learn animal and wildlife recognition, behavior and handling.
Ability to use sound judgement and verbal control in stressful situations which may contain an element of danger.
Must be able to operate a Village vehicle in all types of weather conditions and maintain valid driver’s license.

Nice To Haves

Parking Enforcement, Animal Control, Community Policing or similar experience a plus.
Microsoft Office Suite, LEADS (Law Enforcement Agency Data System), Motorola Premier 1, CAD (Computer Aided Dispatch) experience a plus.
Ability to speak and/or read, write and comprehend a foreign language.

Responsibilities

Handle non-criminal complaints as assigned; prepare appropriate reports and paperwork; maintain activity logs as necessary; handle walk-in complaints and associated reports, which are minor. Provide assistance to the general public; provide information and directions; handle or route inquiries or problems to the appropriate police staff member.
Responds to private property damage crashes, disabled vehicles, vehicle lock-outs, abandoned auto and lost/found property calls and document accordingly. Must be knowledgeable with state law and Village policy pertaining to traffic crashes and tow policies.
Responds to animal related calls for service, as assigned. This may include checking animal traps, confiscating, chasing, capturing and transporting wild or domesticated animals, locating owners and determining if an ordinance violation has occurred and issuing a citation, if appropriate. May require tranquilizing an animal, in some extreme cases.
Perform parking enforcement. Patrol an assigned area using a patrol car and on foot to issue tickets to overtime or illegally parked vehicles.
Performs traffic control and other special event duties.
Monitors the police radio and responds to requests from police officers and dispatch. Provides staff support to officers by running and collecting data on arrestees, making notifications and confirming warrants and LEADS information.
Responsible for monitoring building cameras and real time information center. Monitors individuals in holding cells, front lobby, security garage and other secure locations on closed circuit T.V. for proper conduct, safety, medical or other needs.
Fill in for crossing guards, as needed.
Performs detention facility duties as assigned. This may include processing, searching, and monitoring prisoners.
Front desk services and related tasks as assigned. Greets Police Station visitors and answers incoming calls in a courteous and professional manner and ascertains the nature of the calls. Gathers the necessary information to transmit or relay and prioritizes calls based on established guidelines. Simultaneously listens and deciphers sometimes distressed or confused verbal communications on the telephone, over the radio and in person; maintains composure, makes critical decisions and verbally communicates clearly and in a calming manner. Answers police non-emergency lines and other lines as needed, and routes calls appropriately. Receives and processes cash and credit card payments.
Operates and properly maintains all tools and equipment needed to perform the essential job functions and responsibilities listed above while adhering to all Village-wide and departmental safety rules and practices.
Assists the Community Relations Division with special assignments as requested.
Transport department vehicles and equipment to service and repair locations; deliver or collect materials as necessary.
Performs fingerprinting duties as requested.
Attend training as required.
Attend Adjudication Hearings at the Police Station as needed.
Performs other duties, tasks, and responsibilities as assigned.