Community Service Attendant

Inframark•Leesburg, FL

3d•Onsite

About The Position

The Gate Attendant serves as the first point of contact for residents, guests, vendors, and service providers entering the community. This position is responsible for providing professional, courteous, and efficient access control services while maintaining a welcoming environment for all visitors. The Gate Attendant ensures community access policies are followed and assists with visitor management, gate operations, and customer service. This is a non-security, unarmed position.

Requirements

High school diploma or equivalent preferred.
Previous customer service, hospitality, reception, gate attendant, or related experience preferred.
Experience working with access control systems is a plus.
Strong customer service and interpersonal skills.
Ability to communicate effectively both verbally and in writing.
Basic computer and data entry skills.
Ability to follow established procedures and community policies.
Ability to remain calm, professional, and composed in a public-facing environment.
Strong attention to detail and organizational skills.
Ability to sit, stand, and walk for extended periods.
Ability to communicate effectively in person, by telephone, and through electronic communication devices.
Ability to work outdoors or in gatehouse environments under varying weather conditions.
Ability to occasionally lift and carry up to 20 pounds.

Responsibilities

Monitor all assigned entry and exit points.
Verify resident, guest, vendor, and contractor access in accordance with community policies and procedures.
Maintain accurate visitor records through manual or electronic logging systems.
Issue visitor passes, temporary credentials, or access authorizations as required.
Notify residents of visitor arrivals when required by community policy.
Greet residents, guests, vendors, and service providers in a friendly, professional, and courteous manner.
Provide directions and general community information as appropriate.
Deliver exceptional customer service while maintaining adherence to community rules and procedures.
Assist with resolving routine inquiries and concerns in a professional manner.
Operate gate systems, barriers, call boxes, keypads, RFID readers, and other access control equipment.
Ensure gates and access control systems are functioning properly.
Report equipment malfunctions, maintenance issues, or operational concerns promptly to management.
Maintain professional communication with residents, guests, vendors, community management, and fellow staff members.
Report unusual activity, incidents, rule violations, or concerns to the appropriate supervisor.
Coordinate with community management regarding policy updates and operational changes.
Complete daily activity logs and incident reports accurately and timely.
Maintain records of deliveries, vendors, contractors, and service providers entering the community.
Document operational issues and resident concerns as directed.
Maintain a professional appearance and demeanor at all times.
Demonstrate patience, courtesy, and professionalism when interacting with the public.
Utilize effective communication skills to de-escalate minor conflicts and refer unresolved matters to management.
Represent the community in a positive and professional manner.
Gate Attendants are unarmed and do not perform law enforcement, security enforcement, or investigative duties.
Physical intervention, confrontation, or detention of individuals is strictly prohibited.
Emergencies, suspicious activity, criminal behavior, or safety concerns must be reported immediately to emergency services and community management.
Gate Attendants are not responsible for enforcing laws or issuing citations.