Community Service Associate

MBK Senior Living•Olympia, WA

1d•$21 - $22•Onsite

About The Position

The Maintenance Assistant is responsible for front desk operations, assisting residents with their needs, and handling community inquiries. This includes the care and upkeep of the interior and exterior of the community grounds, general safety and security, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and emergency response. The assistant follows the guidelines, policies, and procedures of the community and is directed by the Director of Environmental Services and/or another designee of the Executive Director.

Requirements

High school diploma or equivalent (if over 18)
Prior mechanical and troubleshooting and ability to repair experience preferred but on the job training is available for candidates with the right attitude and desire
Microsoft Suite competency.
Age 18 or over, or have the proper work permit and work authorization documentation
Background clearances as required by government regulations
Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
Valid class of driver’s license required by state for vehicle/van(s) capacity and valid insurance
Must be able to read, write, and speak English
Ability to follow oral and written directions
Ability to safely operate a variety of tools and equipment consistent with the position
Ability to interact effectively with people of different ages and backgrounds

Responsibilities

Clean, to include but not limited to: floors (sweeping, dusting, mopping, disinfecting, etc.), bathrooms (toilets, sinks, mirrors, replacing towels, toilet paper, seat cover, etc.) walls/ceilings (washing, wiping, dusting, spot cleaning, disinfecting, deodorizing, etc.) stairways, hallways, and elevators, removing dirt, dust, grease, film, etc. from surfaces using proper cleaning and disinfecting solutions 50%
Keep work areas safe by posting proper signs and free of hazardous objects such as protruding tools, chemicals, etc. – putting all equipment away as soon as the job that requires it is finished.
Use all appropriate safety and protective equipment and supplies when performing job duties, reporting any health, safety and/or sanitation concerns to a supervisor
Monitor the overall security of the community, including any/all entry and exit doors
Follow all established techniques, procedures and policies for properly storing, using and mixing chemicals, disinfectants, and solutions used for cleaning, and for the proper disposal of waste
Follow all established PPE (personal protective equipment) policies when handling chemicals and/or cleaning; including wearing gloves, masks, aprons, etc.
Follow established policies governing the use of labels and Material Safety Data Sheets (MSDS)
Keep all common areas, bathrooms, administration offices and apartments clean, attractive and functioning
Responsible for apartment preparation of vacant rooms.
Responsible for answering the community phone with a courteous and friendly voice.
Investigating all incidents and suspicious occurrences and filling an incident report if required.
Responds to all security calls and complaints, taking necessary action and handling on-scene emergency situations.
Notifies the appropriate agencies in situations where their emergency response and support is necessary.
Sounds alarm and or calls police/fire department in case of fire or presence of unauthorized persons.
Assist in emergency response procedures as per community policy.
Responds to resident call lights immediately.
Reviews, reads, notates and initializes daily log to document and learn about pertinent information.
Assists residents with packages such as but not limited to groceries, mail and newspapers.
Delivers items to resident in accordance with community policy.
Practices positive resident and guest relations; ensures that appropriate resident and guest feedback is communicated to supervisor.
Take meal orders for the dining room and assist with meal safety checks.
Perform other duties as consistent with the position and as assigned by the Director of Environmental Services and/or Executive Director
Display tact, friendliness, and professionalism when dealing with residents, Team Members, and guests
Promote and lead with a spirit of teamwork and open communication in accordance with the MBK principles and core values
Assist in the marketing of the community by always displaying a positive and professional image through words, actions, and appearance.
Other duties as assigned or directed by the Executive Director or designee of the Executive Director
Deep commitment to customer service when dealing with residents, Team Members, and guests (act with a sense of ownership of the community facilities).
Always display a positive and professional image through behaviors, communications and dress and in accordance with the MBK principles and core values
Encourage teamwork through open communication with co-workers and other departments

Benefits

Impacting lives and building lasting relationships
Executing exceptional signature programs in dining, fitness, wellness, and care
A supportive community team that encourages personal and professional growth and celebrates your success
A fun-filled, energetic environment that's centered in hospitality and high-quality service
Competitive salaries
Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
Education loan assistance & scholarships
Financial and legal services
Team Member discounts
Health and Wellness resources
Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
Childcare and eldercare assistance
Flexible spending accounts