Community Service Aide
About The Position
This position is accountable for performing a full range of tasks to ensure that program guidelines are followed and requirements are met. Community Service Aides must have the knowledge and skills needed to perform various technical duties involved in community services delivery, such as eligibility determinations for state, federal and local programs. Additionally, this position may exceed the 35-hour week or command flexibility in hours based on holiday programs and food drives. This position may be on call to respond to emergencies with Town departments and/or residents.
Requirements
- One year’s experience in the social services field
- Must be able to work in a high-paced environment and maintain confidentiality
- To provide basic human needs with compassion and in a dignified environment
- Valid Connecticut driver’s license required
- Knowledge of relevant Federal and State programs and policies and procedures
- Interpersonal and customer service skills
- Dealing effectively and courteously with both the public and other agencies
- Exercise tact, discretion and judgment in working with a variety of people
- Ability to maintain confidentiality and work in a professional manner
- Assess client needs and recommend appropriate services
- Skill with Microsoft Office word and excel programs
- Able to enter data into statistical spreadsheets
Responsibilities
- Interviews individuals and family members to compile information on consumers regarding food, child care, energy, state programs and financial, etc.
- Assist families and individuals in completing Federal, State and local applications
- Ensures client files are properly maintained
- Attends staff meetings and attends group meetings to provide and gather information on agency services, requirements, and procedures
- Pickups and drop offs both for the food pantry and the warehouse
- Responsible for covering the reception desk
- Supporting the food pantry operations
- Greeting consumers and donors, assisting with various projects in the office
Benefits
- CT Municipal Employees Retirement System (CTMERS) Pension Plan
- Generous time off (personal days, vacation, accrued sick leave, including 13 full days & 2 half day holidays)
- Insurance package (medical, dental, vision care, prescription and life.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
