Community Sales Manager (CSMT)

Taylor Morrison•Alpharetta, GA

2d•Onsite

About The Position

Taylor Morrison is seeking a motivated, customer-oriented Community Sales Assistant to support its new home sales team. The role provides administrative assistance, responds to prospective homebuyers’ questions, coordinates appointments and buyer selections, and helps guide customers through the home-buying process from initial contact to closing. The position requires daily attendance at a division or corporate office or community and adherence to a work schedule. It is non-exempt under wage-hour law, requiring time records and qualifying the employee for overtime pay.

Requirements

Proficiency with Microsoft software applications, including Excel, Word, Access, Outlook, PowerPoint, and Internet Explorer.
Strong organizational and documentation skills.
Customer-service orientation and commitment to prioritizing the customer.
Ability to be flexible and prioritize tasks to meet deadlines.
Excellent verbal and written communication skills.
Ability to access, input, and retrieve information using a computer or electronic device.
Ability to have face-to-face conversations with customers, coworkers, and higher-level managers.
Ability to operate a motor vehicle if applicable.
Ability to remain stationary for up to 50% of the time.
Ability to frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.

Nice To Haves

Taylor Morrison experience or successful completion of a training program may override required education and/or experience requirements.

Responsibilities

Assist the new home sales team with administrative tasks, including preparing contracts, change orders, and price sheets, and auditing websites and listings.
Welcome prospective homebuyers at model homes or sales offices and provide information about properties, features, and community amenities.
Respond to customer inquiries by phone, email, and in person about floor plans, pricing, and available upgrades.
Schedule and coordinate home tours, meetings with sales agents, and design center visits.
Coordinate with construction and design teams to complete buyer selections and customization requests on time.
Follow up with prospective homebuyers, answer questions, address concerns, and facilitate the home-buying process through closing.
Attend sales meetings, training sessions, and industry events to stay informed about market trends, developments, and sales techniques.
Provide management with feedback on customer preferences, sales strategies, and opportunities for improvement.
Perform other duties as assigned.
Report to a division or corporate office or community daily and adhere to the schedule.
Comply with company policies and procedures.