Community Safety Monitor

Glide•San Francisco, CA

14h•Onsite

About The Position

The Community Safety and Training Program is a resource for safety and support for the GLIDE community and aims to effectively connect persons to information, care, and support services. The Community Safety Monitor is the first responder to persons arriving at GLIDE for support. Through ongoing training and coaching in crisis prevention, mental health, community principles ( e.g. trauma-informed, client-centered approach, harm reduction, etc.), First Aid/CPR/AED certification , the Community Safety Monitor develops the skills necessary to work effectively and compassionately with diverse communities. The position will, at times, require long days and/or evenings, weekends, and holidays. Reliable attendance is with schedule flexibility determined by operational needs.

Requirements

Must have or complete CPR and First Aid Training within 3 months of hire.
Must have or complete Crisis Prevention Certification within 3 months of hire.
High school graduate or GED equivalent, security experience, customer service, and mental health service experience or an equivalent combination of education and experience.
Experience working in a community-based social service agency serving people struggling with homelessness and poverty and ancillary challenges.
Interpersonal skills with the ability to clearly communicate information to a diverse population.
Ability to work in a high-stress environment and to manage individuals in crisis or escalated states.
Strong conflict resolution skills with the ability to maintain professionalism in intense and/or emergency situations.
Must pass tuberculosis screening and show proof of pertussis, influenza, and measles immunizations.
Competence in MS Office Suite (Word, Outlook, Excel).
Experience entering and accessing information from databases.
If assigned to FYCC: Must pass the Dept. of Justice background clearance.

Nice To Haves

Guard card and/or safety and/or security industry certification helpful, but not required.

Responsibilities

Direct visitors, staff, and clients to their desired destinations.
Connect persons inquiring about support to resources and services available at GLIDE and the greater San Francisco community.
Responsible for opening and securing GLIDE’s facilities, and monitoring movement of individuals entering and exiting GLIDE’s facilities.
Fulfill assigned position duties for GLIDE programs (e.g. Free Meals, Walk-In Center, Harm Reduction, Congregational Life, etc.).
Safely and effectively de-escalate disruptive and/or hostile persons using acceptable crisis prevention techniques.
Safely intervene in problematic and/or crisis situations by implementing established procedures, communicating with management, and/or calling 911 for emergency services.
Conduct and record hourly safety rounds in GLIDE’s facilities to identify irregularities and conditions that may pose safety risks to the community.
Correct and/or report any dangerous conditions and/or potentially dangerous activities, inside and outside of GLIDE’s facilities to management immediately.
Perform regular janitorial services to maintain a clean and safe environment for work and client access (e.g. opening, before a meal shift, after a meal shift, etc.).
Support special events as assigned, including set up and break down, and monitoring the event itself.
Collaborate with co-workers through clear and consistent communication to successfully maintain the program’s daily operations.
Participate in regular staff meetings to support consistent team communication and to strengthen the program’s capacity to fulfill its vision and goals.
Participate in regular training and development opportunities to increase capacity to apply acceptable, compassionate, and creative approaches to daily work and client engagement.
Follow all safe work practices (e.g. IIPP, Violence Prevention Guide, MSDS, etc.).
Assist with collecting and distributing keys for personal vehicles of congregants attending Sunday Celebrations and informing them of parking times.
Assist with driving Founders to their personal and professional appointments when their Driver is absent.