Community Responder

City of Albuquerque•Albuquerque, NM

2d•Onsite

About The Position

Provide support to community members in need of assistance related to inebriation, homelessness, addiction and mental health; provide assistance to public safety departments with coordination and control of incidents involving the Albuquerque Community Safety Department; attend community neighborhood meetings to promote safety and well-being; develop relationships; promote safety and well-being and connect communities/residents with resources. This is a safety sensitive position subject to random drug/alcohol testing. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Requirements

Associate’s degree in psychology, criminal justice or social work
Two (2) years of experience in community outreach, community safety or social work experience.
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within six (6) months from date of hire.
Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI)

Nice To Haves

Bilingual (Spanish/English) preferred.

Responsibilities

Assist persons in need of non-medical assistance such as inebriation, homelessness, addiction, mental health, etc.
Provide support to other public safety departments with coordination and control of incidents involving the ACS Department.
Assist persons experiencing homelessness with connection to services by coordinating with a variety of network providers.
Attend community neighborhood meetings to promote safety and well-being.
Visit and engage with communities; develop community relationships; connect communities/residents with resources; may recommend referrals to organizations who provide continuum of care.
Document incidents, provide data, and prepare a variety of reports regarding community and neighborhood activities.
Participate in a variety of diverse activities both within the agency and in the community.
Operate public safety computer dispatch and other related computer systems.
May provide non-medical, voluntary transportation to residents in order to connect them to the appropriate community resources, if appropriate.
Assess a variety of non-emergency situations involving unknown individuals/circumstances and provide appropriate support or refer/request appropriate support; alert first responders of situations requiring an emergency response.
Assist and coordinate with fire/rescue, law enforcement, area hospitals and other partnering agencies during the referral process.
May respond to calls from mobile crisis team or other ACS Responders to provide support to the unhoused population.
May respond to 311 requests for assistance with needle and drug paraphernalia on public property; address and evaluate situation to provide a safe resolution; coordinate with other departments as needed.
Provide traffic control assistance as needed for situations related to the ACS Department.
May respond to 311 complaints related to abandoned vehicles; visit vehicle location; identify resolution; and coordinate appropriate action to address issue.
May perform CPR & First Aid, as situation requires.
Ensure sound and effective safety practices.
Attend and participate in group meetings and trainings.
Perform related duties and responsibilities as assigned.