Community Resource Specialist, Per Diem

Mass General Brigham•Somerville, MA

4d•$22 - $28•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary MGB Behavioral & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Inpatient Program Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham’s emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist works closely with the Program Manager, the Behavioral & Mental Health access team, and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access.

Requirements

Bachelor’s degree required
Experience with the mental health care field
Excellent written and verbal communication skills
Excellent judgement and organizational skills; evidenced ability to successfully multitask
Ability to be flexible and resourceful
Ability to work both independently and as part of a team
Assessment and problem-solving skills
Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments
Familiarity with mental health treatments and services, systems of care and community resources
Intermediate proficiency in Excel, Word, PowerPoint, and Teams
Ability to work independently

Nice To Haves

master’s degree preferred
concentration in Social Work, Psychology, or Health Care preferred

Responsibilities

Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units
Monitor system-wide capacity to help guide placement efforts
Communicate and coordinate with multidisciplinary teams both within and outside of MGB
Document and track tasks in medical record (Epic) or elsewhere as indicated
Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint)
Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders
Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput)
Attend department meetings and assist with other department tasks as assigned