Community Resource Specialist (Aging & Disability)
About The Position
The Greater Nashville Regional Council (GNRC) is seeking a full-time Community Resource Specialist to serve as a counselor in the Information and Assistance Program of its Department of Aging and Disability Services. The Department’s responsibilities include planning and coordination of state/federal investments into programs and services aimed at improving quality of life for senior adults across the region, coordinating services among a network of senior centers and providers, providing counseling/ assessments to help Middle Tennesseans enroll in programs and services, and monitoring the performance of grant-funded programs to ensure compliance with state and federal requirements. GNRC’s Information and Assistance (I&A) Program serves as an initial point of entry for older adults and their caregivers who are interested in learning more about eligibility for long-term care services or other programs that can help maintain quality of life for aging adults.
Requirements
- Bachelor’s degree in social work or related field with two years of relevant experience
- Excellent communication skills with experience conducting phone interviews or counseling
- Proficiency with MS Office
- Ability to work both independently and within a team setting
- Proficiency in Microsoft Office and Adobe Acrobat is required
Nice To Haves
- Bilingual language skills is a plus
- Foreign degrees and credentials will be considered
Responsibilities
- Help inform older adults or caretaker about programs and services available to assist with long-term care, transportation, nutrition, or other needs
- Conduct telephone screenings and follow-up calls to assess consumer’s needs and eligibility for available in-home or community-based programs and services
- Provide information counseling and referrals by telephone to help consumers navigate to the appropriate service or program
- Keep informed on aging and disability related issues and gather information about available resources and local service providers
- Act as client advocate by assisting clients to appropriate resources
- Document consumer information collected from interactions and counseling sessions within the appropriate systems
- Other duties as assigned by the I&A Program Manager or the Director of Aging and Disability Services
Benefits
- Fully paid pension through the Tennessee Consolidated Retirement System
- Optional 401k with dollar for dollar match of up to 3% of gross salary
- Health, Dental and Vision plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
